Customer Experience Advisor | S1 | Retail Banking | Ipswich |

Overview

Santander is looking for a Customer Experience Advisor based out of Ipswich Branch, working 28 hours per week, on a rota'd basis Monday to Saturday, between 8am and 6pm. For our customers, you'll be more than just the friendly face and voice of Santander. You'll be a listener and problem solver. Whether you're helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you'll never know what the next challenge will be. What's not in doubt is that you'll have plenty of support. Life in a branch can be busy, varied and challenging, so we're a close-knit team. You'll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You'll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You're the eyes and ears of our business after all. We're shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas.

To succeed in this role, you will be responsible for:

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

WHAT YOU'LL BRING

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We're enabling teams to go beyond by valuing who they are and empowering what they bring. The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background (Required)
• The ability to communicate effectively with customers to truly understand their needs (Required)
• A real desire to go above-and-beyond for customers (Preferred)
• Effective team working skills with a flexible, can-do approach to work (Preferred)
• Openness to a broad range of activities even if outside of standard expectations (Preferred)
• Ability to grow, adapt and change accommodating business needs and priorities (Preferred)

All candidates must have the right to work in the UK to commence employment with Santander.

Salary & Benefits

Salary range: £25,000.00 - 31,579.00 GBP per annum (depending on experience). Based on a standard 35-hour working week; actual salary offered will depend on skills, experience, qualifications and location. £500 annual cash allowance to spend on benefits. 25 days' holiday plus bank holidays; increases to 26 days after 5 years' service; option to purchase up to 5 contractual days per year. Voluntary healthcare benefits at discounted rates (medical, dental, and health assessments). Employer pension contribution: 8% of salary; up to 12.5% if you contribute, with option to take some contribution in cash. Protection for you and your family (death-in-service, income protection, and additional life assurance options). Share in Santander's success through share plans. Access to staff versions of Santander products and discounts on products and services. Competitive rewards reflecting the impact you make and the value you bring. Wellbeing support across physical, mental, social and financial pillars, including access to wellbeing apps, discounted gym and fitness access, online classes, flexible healthcare and mental health support. Support for life stages, including enhanced family leave and childcare options. Volunteer opportunities to give back to communities. Global growth opportunities across Santander's international network.

Local Compliance

At Santander, we're proud to be an inclusive organisation that provides equal opportunities for everyone, regardless of age, gender, disability, civil status, race, religion or sexual orientation. We're committed to creating a recruitment experience that's accessible, fair and welcoming for all candidates. We want our people to thrive—at work and at home—while delivering the best outcomes for our customers and supporting each other to grow.