At a Glance
- Tasks: Be the friendly face of Santander, helping customers with their banking needs.
- Company: Join Santander, a leading retail bank with a focus on customer experience.
- Benefits: Enjoy competitive salary, 25 days holiday, and great health benefits.
- Other info: Flexible working hours and opportunities for personal growth.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Outstanding customer service skills and a passion for helping others.
The predicted salary is between 25000 - 31579 £ per year.
Job Overview
Santander is looking for a Customer Experience Advisor based in the Hereford Branch. The role requires working 260 hours per annum, which equates to 5 hours per week for a rota‑d basis Monday to Saturday between 8am and 6pm. This is a Lifestyle 260 role that supports our customers across the branch, over the phone and via technology.
Key Responsibilities
- Act as the first point of contact for customers in branch or over the phone.
- Assist with day‑to‑day transactions, queries and servicing.
- Answer customer calls into our contact centre.
- Build relationships and find solutions for customers.
- Develop your knowledge of services and products to help customers.
- Identify new ways to improve the customer experience.
Qualifications
- Proven ability to deliver outstanding customer service, face‑to‑face or via telephony (Required).
- Strong communication skills to understand customer needs (Required).
- Real desire to go above‑and‑beyond for customers (Preferred).
- Effective team working skills with a flexible, can‑do approach (Preferred).
- Openness to a broad range of activities, even outside of standard expectations (Preferred).
- Ability to grow, adapt and change accommodating business needs and priorities (Preferred).
- Right to work in the UK (Required).
Benefits & Remuneration
- Salary Range: £25,000.00 – £31,579.00 per annum, dependent on experience. Annual salary based on a standard 35‑hour working week.
- 25 days’ holiday plus bank holidays (increases to 26 after 5 years of service; option to purchase up to 5 contractual days per year).
- Voluntary healthcare benefits at discounted rates (medical, dental, health assessments).
- 8% pension contribution from the company; up to 12.5% if you contribute as well, with a cash option.
- Company‑funded death‑in‑service benefit and income protection insurance, with discounted rates for extra life assurance and critical illness cover.
- Share plans and ability to request staff versions of Santander products with no fees.
- Wellbeing resources covering physical, mental, social and financial pillars; flexibility for life stages, volunteering opportunities and global growth possibilities.
Equal Opportunity & Employment Rights
All candidates must have the right to work in the UK. Santander is an inclusive organisation offering equal opportunities regardless of age, gender, disability, civil status, race, religion or sexual orientation. We are committed to a fair and welcoming recruitment experience for all candidates.
Customer Experience Advisor | S1 | Retail Banking | Hereford Branch | Lifestyle 260 employer: Santander Bank
Santander is an exceptional employer, offering a supportive and inclusive work environment in the Hereford Branch. With a strong focus on employee wellbeing, competitive benefits including generous holiday allowances, and opportunities for professional growth, we empower our Customer Experience Advisors to excel in delivering outstanding service. Join us to be part of a team that values collaboration and innovation while making a meaningful impact on our customers' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor | S1 | Retail Banking | Hereford Branch | Lifestyle 260
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Santander Bank and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Santander Bank and let us see your personality shine through!
We think you need these skills to ace Customer Experience Advisor | S1 | Retail Banking | Hereford Branch | Lifestyle 260
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Santander Bank.
Get Familiar with Our Brand:Before applying, take some time to learn about Santander Bank and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Santander Bank
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Santander Bank.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Santander Bank will surely appreciate.
