At a Glance
- Tasks: Be the friendly face of Santander, helping customers with transactions and solving their queries.
- Company: Join Santander, a leading retail bank with a focus on customer experience.
- Benefits: Enjoy competitive pay, generous holiday, and a range of health and wellbeing perks.
- Other info: Flexible hours, career growth opportunities, and a chance to give back through volunteering.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: Great communication skills and a passion for outstanding customer service are essential.
The predicted salary is between 25000 - 31579 £ per year.
Santander is looking for a Customer Experience Advisor based out of Hastings Branch, working 14 hours per week, on a rota'd basis Monday to Saturday, between 8am & 6pm. For our customers you will be more than just a friendly face and voice – you will be a listener and problem solver. Whether you are helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting customers against fraud and scams, you will never know what the next challenge will be.
Responsibilities
- Act as the first point of contact for customers in branch or over the phone.
- Assist with day‑to‑day transactions, queries and servicing.
- Answer customer calls into our contact centre.
- Build relationships and find solutions.
- Develop your knowledge of services and products to help our customers.
- Identify new ways to improve the customer experience.
Requirements
- Proven ability to deliver outstanding customer service either from a face‑to‑face or telephony background (Required).
- The ability to communicate effectively with customers to truly understand their needs (Required).
- A real desire to go above and beyond for customers (Preferred).
- Effective team‑working skills with a flexible, can‑do approach to work (Preferred).
- Openness to a broad range of activities even if outside of standard expectations (Preferred).
- Ability to grow, adapt and change accommodating business needs and priorities (Preferred).
Compensation and Benefits
- £25,000.00 - £31,579.00 GBP per annum (depending on experience).
- A £500 annual cash allowance to spend on a range of benefits.
- 25 days' holiday plus bank holidays, increasing to 26 days after 5 years of service, with the option to purchase up to 5 contractual days per year.
- Voluntary healthcare benefits at discounted rates, including medical, dental and health assessments.
- Pension contribution: 8% of salary automatically contributed; up to 12.5% if you contribute, with cash options available.
- Protection for you and your family, including company‑funded death‑in‑service benefit and income protection insurance; discounted rates for additional life assurance and critical illness cover.
- Share investment options through Santander’s share plans.
- Employee access to Santander product offers, such as Edge Current Accounts and Credit Cards with no fees.
- Competitive rewards that reflect the real impact you make and the value you bring.
- Wellbeing support across physical, mental, social and financial pillars, with access to apps, discounted gym/fitness, online classes, flexible healthcare and mental health support.
- Support for life stages, including enhanced family leave, childcare options and tailored wellbeing support.
- Volunteer opportunities to give back to communities.
- Global growth opportunities within Santander’s international network.
Customer Experience Advisor | S1 | Retail Banking | Hastings | employer: Santander Bank
Santander is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and development. As a Customer Experience Advisor in Hastings, you will enjoy competitive benefits, including a generous holiday allowance, healthcare options, and opportunities for global growth within the company. With a focus on community engagement and a commitment to outstanding customer service, Santander provides a rewarding environment where you can truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor | S1 | Retail Banking | Hastings |
✨Connect with Campus Reps
If you're looking for part-time work in banking, try to connect with your university's career services and campus representatives from banks. They often host recruitment events or provide exclusive job listings, which can give you a leg up in the application process.
✨Get Involved in Financial Societies
Join finance or investment clubs at your university. These societies not only provide fantastic networking opportunities but also often collaborate with financial institutions for internships or part-time roles, making it easier for us to land those positions.
✨Use LinkedIn for Hidden Gems
Keep an eye on LinkedIn for part-time opportunities at banks, specifically targeting roles like customer service or administrative support. Companies like Santander Bank often post openings there first, so be on the lookout and don’t forget to engage with their content!
✨Showcase Your Skills Directly
When applying for a part-time role, consider creating a simple portfolio that highlights your finance-related skills or projects. Whether it's a personal finance blog, a financial analysis you've done, or any relevant coursework, having this ready can impress hiring managers at Santander Bank.
We think you need these skills to ace Customer Experience Advisor | S1 | Retail Banking | Hastings |
Some tips for your application 🫡
Show Off Your Numbers Game:In the banking and financial services world, it's all about numbers. Highlight any relevant coursework, grades, or certifications, like AAT or CFA, on your CV. If you can point to specific projects or tasks where you managed finances or analysed data, that's a big plus!
Tailor Your Cover Letter to Us:When writing your cover letter, don’t just reiterate your CV. Tell us why you want to work at Santander Bank and how this part-time role fits into your career goals. Map your skills and experiences directly to the job spec, and don’t forget to weave in any technical skills you have, like experience with financial software!
Marry Experience with Availability:Since this is part-time, it’s super important to state your availability clearly in your application. Highlight any previous work experience, even if it's not directly in finance, that shows your reliability and ability to juggle various commitments. Flexibility can be a real asset!
Keep It Professional Yet Personal:While you want to keep a professional tone, don’t be afraid to inject a bit of your personality into your application. Especially for a part-time role, we’re looking for someone who's not just skilled but also a good fit for the team at Santander Bank. A little light-heartedness can go a long way!
How to prepare for a job interview at Santander Bank
✨Brush Up on Your Numbers
For a role in banking and financial services, you’ll likely encounter numerical tests that gauge your analytical skills. So, let’s whip out those maths skills! Practise mental arithmetic and get comfy with basic financial concepts; this'll really help you shine during the assessment stages.
✨Know Your Financial Products
Knowing your stuff about the various financial products and services is crucial. Be prepared to discuss topics like loans, mortgages, investment funds, and credit options. Having a finger on the pulse of current market trends and economic events can also give you an edge—the interviewers will appreciate your insight!
✨Flexibility and Commitment are Key
Since you're aiming for a part-time position, emphasise your flexibility and willingness to commit your time effectively. Highlight your ability to balance studies or other commitments while delivering results at work. This kind of attitude can set you apart from the competition.
✨Showcase Your Portfolio of Experience
Even though it’s a part-time role, companies want to see your motivation and past experience. Bring examples of relevant projects or roles, including internships or coursework that demonstrate your understanding and passion for banking and finance. The more tangible your examples, the more convincing you’ll be!
