EUT Operations Engineer Support | S2 | Business Area | Triton Square, London

Job Overview

Santander UK is looking for an EUT Operations Engineer Support based out of London, Triton Square. The role delivers reliable, customer‑focused end‑user technology support that enables colleagues to work productively and securely. It continuously improves technical capability, strengthens operational resilience, and contributes to efficient IT service delivery through incident resolution, proactive device management, and collaboration across teams. By embracing continuous learning, adopting best practices, and promoting a robust risk and security culture, the role supports service excellence while developing the skills and experience needed to take on increasingly complex technical challenges.

Responsibilities

• Provide first‑line technical support by diagnosing and resolving hardware, software, mobile device and peripheral issues.
• Manage the deployment, configuration, maintenance and lifecycle of end‑user devices to ensure performance, reliability and security.
• Log, prioritise and resolve incidents and service requests in line with agreed Service Level Agreements (SLAs).
• Support user onboarding by configuring devices, providing guidance on IT systems and promoting effective use of technology.
• Install, configure and support desktop computing solutions and associated end‑user technologies.
• Maintain accurate documentation of support activities, troubleshooting processes and technical solutions.
• Ensure compliance with security policies, standards and regulatory requirements while mitigating technology risks.
• Collaborate with colleagues to improve service delivery, share knowledge and contribute to continuous improvement initiatives.

Qualifications

Experience (Required)

• Providing first‑line IT support in a service desk or end‑user technology environment.
• Troubleshooting and resolving hardware, software, desktop, laptop, mobile device and peripheral issues.
• Managing end‑user devices, including deployment, configuration, maintenance, updates and lifecycle support.
• Using IT Service Management (ITSM) tools to log, prioritise and resolve incidents and service requests within SLAs.
• Supporting Microsoft Office applications (particularly Excel), Windows/Linux environments integrated with Active Directory.
• Working knowledge of basic networking concepts (DHCP, DNS, network cabling).
• Delivering excellent customer service, prioritising workloads and resolving technical issues using analytical and problem‑solving skills.
• Commitment to continuous learning and awareness of emerging technologies, industry trends and best practices.
• Degree in computer science or related technical programme with exposure to programming or equivalent work experience.

Preferred

• Experience managing end‑user devices across multiple operating systems.
• Knowledge of Active Directory integrated environments and user/device administration.
• Understanding of core networking concepts including DHCP, DNS, LAN and connectivity troubleshooting.
• Languages – Spanish.

Hard Skills (Required)

• IT incident and service request management using ITSM tools and processes.
• Windows/Linux operating system troubleshooting, Microsoft Office applications and end‑user hardware support.
• End‑user device deployment, configuration, maintenance, patching and lifecycle management.
• Active Directory integrated environments and user/device administration.
• Core networking concepts (DHCP, DNS, LAN) and connectivity troubleshooting.
• Desktop computing installation, configuration, security compliance and technical documentation.

Soft Skills (Required)

• Great customer service and communication skills with the ability to explain technical information clearly to end users.
• Analytical thinking and problem‑solving skills to diagnose issues and identify effective solutions.
• Excellent planning, organisation and time‑management skills, with the ability to prioritise competing tasks.
• High attention to detail and commitment to delivering accurate, high‑quality work.
• Takes ownership, demonstrates accountability and proactively follows issues through to resolution.
• Collaborative team player who builds relationships, shares knowledge and contributes to continuous improvement.

EEO Statement

All candidates must have the right to work in the UK to commence employment with Santander.

Benefits

• Salary Range: £44,400.00 – £66,600.00 per annum (depending on experience). Annual salary based on a 35-hour working week.
• £500 annual cash allowance for benefits.
• 27 days' holiday plus bank holidays, increasing to 28 days after 5 years of service, with option to purchase up to 5 contractual days per year.
• Voluntary healthcare benefits at discounted rates (medical, dental and health assessments).
• Pension: 8% of salary contributed by Santander, up to 12.5% if employee contributes; optional cash take‑away.
• Life assurance, critical illness cover and company‑funded death‑in‑service benefit.
• Share plans and staff product discounts.
• Wellbeing supports across physical, mental, social and financial pillars, including gym access, online classes and flexible healthcare.
• Enhanced family leave, childcare options and tailored wellbeing support.
• Volunteering opportunities.
• Global growth opportunities.