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- Tasks: Be the friendly face and voice for customers, solving problems and assisting with transactions.
- Company: Join Santander, a diverse and supportive workplace focused on customer experience and teamwork.
- Benefits: Enjoy flexible hours, 25 days holiday, health perks, and a generous pension contribution.
- Why this job: Thrive in a dynamic environment where every day brings new challenges and opportunities to help others.
- Qualifications: No specific qualifications needed, just a passion for outstanding customer service and teamwork.
- Other info: Full-time role with a focus on personal growth and community involvement.
The predicted salary is between 28800 - 43200 £ per year.
For our customers, you\’ll be more than just the friendly face and voice of Santander. You\’ll be a listener and problem solver. Whether you\’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you\’ll never know what the next challenge will be. What\’s not in doubt is that you\’ll have plenty of support. Life in a branch can be busy, varied and challenging, so we\’re a close-knit team. You\’ll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You\’ll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You\’re the eyes and ears of our business after all. The difference you\’ll make:
- Acting as the first point of contact for customers in branch or over the phone
- Assisting with day-to-day transactions, queries and servicing
- Answering customer calls into our contact centre
- Building relationships and finding solutions
- Developing your knowledge of services and products to help our customers
- Identifying new ways to improve the customer experience
Proven ability to deliver outstanding customer service either from a face to face or a telephony background
- The ability to communicate effectively with customers to truly understand their needs
- A real desire to go above-and-beyond for customers
- Effective team working skills with a flexible, can-do approach to work
- Openness to a broad range of activities even if outside of standard expectations
- Ability to grow, adapt and change accommodating business needs and priorities
This is a full-time permanent branch-based role, working 35 hours across Monday to Saturday across the hours of 8:00am – 6:00pm
- £500 annual cash allowance to spend on our great range of benefits.
- 25 days\’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year.
- Eligible for a discretionary performance-related annual bonus.
- Voluntary healthcare benefits at discounted rates. Including: medical insurance, dental insurance, and health assessments.
- Free access to a range of digital health services, including GP.
- Free access to wellbeing apps and up to three weekly online classes.
- We put 8% of salary into your pension, even if you don\’t contribute yourself. We\’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.
- Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
- Support your favourite causes through charitable giving and our community partnerships.
- Share in Santander\’s success by saving or investing in our share plans.
- 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more.
- As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services
It would also be nice for you to have:
Inclusion At Santander we\’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. How we\’ll reward you. As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.
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Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Merthyr [...] employer: Santander Bank
Contact Detail:
Santander Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Merthyr [...]
✨Tip Number 1
Familiarise yourself with Santander's products and services. Understanding what the bank offers will help you engage with customers more effectively and demonstrate your commitment to providing excellent service.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Being able to listen actively and respond appropriately is crucial for a role that involves problem-solving and building relationships with customers.
✨Tip Number 3
Showcase your flexibility and adaptability during any interactions you have with the team or during interviews. Highlight experiences where you've successfully managed multiple tasks or adapted to changing situations, as this aligns with the multi-skilled environment at Santander.
✨Tip Number 4
Research common customer queries and issues in retail banking. Being prepared with knowledge about typical challenges customers face can set you apart and show your proactive approach to enhancing the customer experience.
We think you need these skills to ace Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Merthyr [...]
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Experience Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Emphasise your previous customer service experience in your CV and cover letter. Provide specific examples of how you've successfully resolved customer issues or improved their experience, as this is crucial for the role.
Highlight Flexibility and Teamwork: Mention your ability to adapt to various tasks and work collaboratively within a team. Use examples from past experiences where you demonstrated flexibility and a can-do attitude in a busy environment.
Craft a Personalised Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Address why you want to work at Santander specifically and how you can contribute to their values of being Simple, Personal, and Fair.
How to prepare for a job interview at Santander Bank
✨Show Your Customer Service Skills
Since the role is all about providing outstanding customer service, be prepared to share specific examples of how you've successfully handled customer interactions in the past. Highlight your problem-solving abilities and how you went above and beyond to meet customer needs.
✨Demonstrate Flexibility and Adaptability
The job requires a flexible approach to various tasks. During the interview, discuss times when you've had to adapt to changing situations or take on different responsibilities. This will show that you're ready to thrive in a busy and varied environment.
✨Communicate Effectively
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. You might even want to role-play common customer scenarios with a friend to build your confidence in handling queries and transactions.
✨Research Santander's Values
Familiarise yourself with Santander's values of Simple, Personal, and Fair. Be ready to discuss how these values resonate with you and how you can embody them in your role as a Customer Experience Advisor. This shows your alignment with the company's culture.