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For Companies At a Glance
- Tasks: Be the friendly face of Santander, helping customers with transactions and solving their problems.
- Company: Join Santander, a tech-driven bank focused on customer experience and innovation.
- Benefits: Starting salary of £24,000, 25 days holiday, and great health benefits.
- Why this job: Make a real difference in customers' lives while developing your skills in a dynamic environment.
- Qualifications: Outstanding customer service skills and a flexible, can-do attitude.
- Other info: Opportunities for global growth and community volunteering.
The predicted salary is between 24000 - 24000 £ per year.
About the Role
Santander is looking for a Customer Experience Advisor based out of Northampton MS, working 35 hours per week, on a rota'd basis Monday to Saturday, between 8am & 6pm. For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be. Life in a branch can be busy, varied and challenging, so we’re a close-knit team. You’ll be totally flexible in your approach and comfortable in undertaking a broad range of activities. We value innovation, cutting-edge technology, collaboration and freedom to explore new ideas.
Responsibilities
- Acting as the first point of contact for customers in branch or over the phone
- Assisting with day-to-day transactions, queries and servicing
- Answering customer calls into our contact centre
- Building relationships and finding solutions
- Developing your knowledge of services and products to help our customers
- Identifying new ways to improve the customer experience
Requirements
- Proven ability to deliver outstanding customer service either face-to-face or via telephony (Required)
- The ability to communicate effectively with customers to truly understand their needs (Required)
- A real desire to go above-and-beyond for customers (Preferred)
- Effective team-working skills with a flexible, can-do approach to work (Preferred)
- Openness to a broad range of activities even if outside of standard expectations (Preferred)
- Ability to grow, adapt and change accommodating business needs and priorities (Preferred)
Benefits & Compensation
- Starting salary of £24,000 plus a £500 annual cash allowance to spend on our broad range of benefits.
- 25 days’ holiday plus bank holidays, increasing to 26 days after 5 years of service, with the option to purchase up to 5 contractual days per year.
- Voluntary healthcare benefits at discounted rates (medical insurance, dental insurance, health assessments).
- 8% of salary into your pension, with up to 12.5% contributed by the employer if you contribute, and an option to receive a portion in cash.
- Protection for you and your family, including company-funded death-in-service benefit, income protection insurance, and discounted rates for additional life assurance and critical illness cover.
- Share plans to share in Santander’s success.
- Competitive rewards that reflect the real impact you make and the value you bring.
- Wellbeing that goes beyond work – access to physical, mental, social and financial wellbeing partners, apps, gym access, weekly online classes, flexible healthcare and mental health support.
- Support for every life stage – enhanced family leave, childcare options and tailored wellbeing support.
- Time to give back through volunteering opportunities that let you make a difference in the communities we serve.
- Global growth opportunities to shape your career, learn new skills and explore possibilities across our international network.
What You’ll Bring
As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services.
About Santander
Santander is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation and the courage to challenge what’s possible.
Equal Opportunities
At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone – regardless of age, gender, disability, civil status, race, religion or sexual orientation. We’re committed to creating an accessible, fair and welcoming recruitment experience for all candidates. Our people thrive at work and at home, delivering the best outcomes for our customers and supporting each other to grow.
Customer Experience Advisor | S1 | Retail Banking | Northampton MS employer: Santander Bank
Contact Detail:
Santander Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor | S1 | Retail Banking | Northampton MS
✨Tip Number 1
Get to know the company culture! Before your interview, check out Santander's values and mission. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your problem-solving abilities.
✨Tip Number 3
Be flexible and open-minded! The role involves a variety of tasks, so show that you’re adaptable. Share examples of how you’ve successfully handled unexpected challenges in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the Santander family.
We think you need these skills to ace Customer Experience Advisor | S1 | Retail Banking | Northampton MS
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in delivering outstanding customer service. Whether it's face-to-face or over the phone, we want to see how you've gone above and beyond for customers in the past.
Be a Problem Solver: In your application, share examples of how you've tackled challenges and found solutions for customers. We love innovative thinkers who can adapt to different situations, so let us know how you fit that bill!
Tailor Your Application: Read through the job description carefully and tailor your application to match. Use similar language and focus on the skills and experiences that align with what we're looking for at Santander.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Santander Bank
✨Know Your Customer Service Basics
Before heading into the interview, brush up on your customer service skills. Be ready to share specific examples of how you've gone above and beyond for customers in the past. This role is all about being a problem solver, so think of times when you’ve turned a negative experience into a positive one.
✨Show Off Your Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. During the interview, listen carefully to the questions asked and respond thoughtfully. You want to demonstrate that you can truly understand and address customer needs.
✨Embrace Flexibility and Teamwork
Since the job requires a flexible approach and teamwork, be prepared to discuss how you adapt to changing situations and collaborate with others. Share examples of how you’ve worked well in a team or taken on various roles to support your colleagues.
✨Research Santander's Values
Familiarise yourself with Santander’s mission and values. They’re looking for candidates who align with their focus on innovation and customer-centric service. Mentioning how your personal values resonate with theirs can set you apart from other candidates.