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- Tasks: Be the friendly face of Santander, helping customers with their banking needs.
- Company: Join a leading retail bank known for its commitment to customer service.
- Benefits: Competitive salary, annual cash allowance, and generous holiday entitlement.
- Other info: Flexible working hours and opportunities for career growth.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Experience in customer service and a passion for helping others.
The predicted salary is between 25000 - 31579 £ per year.
Santander is looking for a Customer Experience Advisor based out of Beeston & West Bridgford Branch, working 24.5 hours per week on a rota'd basis Monday to Saturday, between 8am and 6pm.
Responsibilities
- Acting as the first point of contact for customers in branch or over the phone
- Assisting with day-to-day transactions, queries and servicing
- Answering customer calls into our contact centre
- Building relationships and finding solutions
- Developing knowledge of services and products to help our customers
- Identifying new ways to improve the customer experience
Qualifications
- Proven ability to deliver outstanding customer service either from a face to face or a telephony background (Required)
- The ability to communicate effectively with customers to truly understand their needs (Required)
- A real desire to go above-and-beyond for customers (Preferred)
- Effective team working skills with a flexible, can-do approach to work (Preferred)
- Openness to a broad range of activities even if outside of standard expectations (Preferred)
- Ability to grow, adapt and change accommodating business needs and priorities (Preferred)
All candidates must have the right to work in the UK to commence employment with Santander.
Benefits
- Salary Range: £25,000.00 – £31,579.00 per annum (depending on experience) based on a 35‑hour working week.
- £500 annual cash allowance to spend on benefits.
- 25 days’ holiday plus
Customer Experience Advisor | S1 | Retail Banking | Beeston & West Bridgford Branch employer: Santander Bank
Contact Detail:
Santander Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor | S1 | Retail Banking | Beeston & West Bridgford Branch
✨Tip Number 1
Get to know the company! Research Santander's values and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers face-to-face and over the phone, role-play different scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you went above and beyond for a customer. This will demonstrate your commitment to excellent service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and tech-savvy, which is a great trait for a Customer Experience Advisor.
We think you need these skills to ace Customer Experience Advisor | S1 | Retail Banking | Beeston & West Bridgford Branch
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Experience Advisor role. Highlight your customer service experience and how you can go above-and-beyond for customers, just like we do at StudySmarter!
Showcase Your Communication Skills: Since effective communication is key in this role, give examples of how you've successfully interacted with customers in the past. We want to see how you truly understand their needs and provide solutions.
Demonstrate Team Spirit: We love a good team player! Mention any experiences where you've worked collaboratively to achieve goals or improve customer experiences. It shows you're flexible and ready to adapt, which is super important for us.
Apply Through Our Website: Don't forget to submit your application through our website! It's the best way for us to receive your details and get you started on your journey with Santander. We can't wait to see what you bring to the table!
How to prepare for a job interview at Santander Bank
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills. Since this role is all about delivering outstanding service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during the interview!
✨Understand the Company Culture
Do a bit of homework on Santander and their values. They’re looking for someone who can fit into their team and adapt to their way of working. Show that you understand their approach to customer experience and how you can contribute to it.
✨Practice Active Listening
During the interview, demonstrate your ability to listen effectively. This is crucial for understanding customer needs. You might want to practice summarising what the interviewer says before responding, showing that you truly get it.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical customer service situations. Prepare by thinking through how you would handle various scenarios, like dealing with an unhappy customer or managing multiple queries at once. This will show your problem-solving skills and adaptability.