At a Glance
- Tasks: Be the friendly face of Santander, helping customers with transactions and queries.
- Company: Join Santander, a leading retail bank with a focus on customer experience.
- Benefits: Enjoy competitive salary, generous holiday, and well-being support.
- Other info: Flexible hours and opportunities for growth within a global network.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Great communication skills and a passion for outstanding customer service.
The predicted salary is between 25950 - 32779 £ per year.
Job Overview
Santander is looking for an on‑call Customer Experience Advisor based out of Crawley, working 260 hours per annum on a rota‑d basis Monday to Saturday between 8 am & 6 pm. You will act as the friendly face and voice of Santander, handling cash transactions, technology assistance, telephone enquiries, fraud protection and a broad range of customer activities, thriving in a multi‑skilled environment.
Responsibilities
- Act as the first point of contact for customers in branch or over the phone.
- Assist with day‑to‑day transactions, queries and servicing.
- Answer customer calls into the contact centre.
- Build relationships and find solutions.
- Develop your knowledge of services and products to help our customers.
- Identify new ways to improve the customer experience.
Requirements
- Proven ability to deliver outstanding customer service in face‑to‑face or telephony environments (Required).
- Effective communication skills to truly understand customer needs (Required).
- A real desire to go above‑and‑beyond for customers (Preferred).
- Team‑working skills with a flexible, can‑do approach to work (Preferred).
- Openness to a broad range of activities even if outside standard expectations (Preferred).
- Ability to grow, adapt and change to accommodate business needs and priorities (Preferred).
- Right to work in the UK to commence employment with Santander (Required).
Salary & Benefits
- Salary Range: £25,950.00 – £32,779.00 per annum (depending on experience). Salary based on a standard 35‑hour week.
- £500 annual cash allowance to spend on benefits.
- 25 days holiday plus bank holidays, increasing to 26 days after 5 years of service, with a purchase option for up to 5 contractual days per year.
- Voluntary healthcare benefits at discounted rates (medical, dental, health assessments).
- Automatic 8 % employer pension contribution, up to 12.5 % if you contribute, with cash option available.
- Protection benefits: company‑funded death‑in‑service, income protection, life assurance and critical illness cover.
- Share plan participation.
- Employees can request staff versions of Santander products, such as Edge Current Accounts and Credit Cards, with no fees and additional deals.
- Competitive rewards reflecting impact and value.
- Well‑being support across physical, mental, social, financial pillars, with apps, gym access, online classes, healthcare and mental health support.
- Family‑friendly benefits: enhanced leave, childcare options, tailored support.
- Volunteering support.
- Global growth opportunities within Santander’s international network.
EEO Statement
All candidates must have the right to work in the UK to commence employment with Santander. Santander is an inclusive organisation that provides equal opportunities for everyone, regardless of age, gender, disability, civil status, race, religion or sexual orientation.
Customer Experience Advisor | S1 | Retail Banking | Crawley employer: Santander Bank
Santander is an exceptional employer, offering a supportive and inclusive work culture in Crawley that prioritises employee well-being and development. With competitive salaries, generous holiday allowances, and a range of benefits including healthcare and pension contributions, employees are encouraged to grow within the company while enjoying a fulfilling work-life balance. The opportunity to engage with customers and make a real difference in their banking experience makes this role both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor | S1 | Retail Banking | Crawley
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Santander. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your customer service skills and adaptability, as these are key for the Customer Experience Advisor role.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples where you've gone above and beyond for customers. This will highlight your commitment to outstanding service and your ability to build relationships, which is crucial for this position.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Customer Experience Advisor | S1 | Retail Banking | Crawley
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in delivering outstanding customer service. We want to see how you've gone above and beyond for customers in previous roles, whether face-to-face or over the phone.
Tailor Your Application:Take a moment to customise your application for this role. Use keywords from the job description to show us that you understand what we're looking for and how you fit the bill.
Be Yourself:Let your personality shine through in your application! We’re looking for someone who can build relationships and connect with customers, so don’t be afraid to show us who you are.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you're serious about joining our team!
How to prepare for a job interview at Santander Bank
✨Know Your Customer Service Basics
Before heading into the interview, brush up on your customer service skills. Be ready to share specific examples of how you've gone above and beyond for customers in previous roles. This will show that you understand the importance of delivering outstanding service.
✨Familiarise Yourself with Santander's Services
Take some time to research Santander’s products and services. Knowing what they offer will help you answer questions more effectively and demonstrate your genuine interest in the role. Plus, it’ll give you a chance to think about how you can improve the customer experience.
✨Practice Effective Communication
Since this role involves a lot of interaction with customers, practice your communication skills. Try role-playing common customer scenarios with a friend or family member. This will help you articulate your thoughts clearly and show that you can truly understand customer needs.
✨Show Your Flexibility and Team Spirit
Be prepared to discuss how you adapt to changing situations and work well in a team. Think of examples where you’ve had to be flexible or collaborate with others to achieve a goal. This will highlight your can-do attitude and willingness to take on a variety of tasks.
