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- Tasks: Be the friendly face of Santander, helping customers with transactions and queries.
- Company: Join Santander, a tech-driven bank focused on customer experience.
- Benefits: Starting salary of £25,000, 25 days holiday, and health benefits.
- Why this job: Make a real difference in customers' lives while growing your career.
- Qualifications: Outstanding customer service skills and a can-do attitude are essential.
- Other info: Enjoy global growth opportunities and a supportive work environment.
The predicted salary is between 25000 - 25000 £ per year.
Customer Experience Advisor – Colchester Branch
Santander is seeking a Customer Experience Advisor based at the Colchester Branch to work 35 hours per week on a rota basis Monday to Saturday between 8am & 6pm. As a frontline member of our team you will be the friendly face and voice of Santander, listening to customers and solving problems across cash transactions, technology, telephone and fraud protection. You will operate in a fast‑moving, multi‑skilled environment, adapting to a broad range of activities and collaborating with colleagues to deliver innovation and customer‑centric service.
Responsibilities:
- Act as the first point of contact for customers in‑branch or by telephone.
- Assist with day‑to‑day transactions, queries and services.
- Answer customer calls into our contact centre.
- Build relationships and identify solutions for customers.
- Develop knowledge of Santander services and products to support customers.
- Identify new ways to improve the customer experience.
Qualifications:
- Proven ability to deliver outstanding customer service in face‑to‑face or telephony environments (Required).
- Effective communication skills to understand customer needs (Required).
- Desire to go above and beyond for customers (Preferred).
- Strong team‑working skills with a flexible, can‑do approach (Preferred).
- Openness to a broad range of activities even beyond standard expectations (Preferred).
- Ability to grow, adapt and change in line with business needs and priorities (Preferred).
As a Santander UK employee you can request staff versions of our products without fees and access many deals and discounts across Santander offerings.
Salary & Benefits:
- Starting salary of £25,000 plus a £500 annual cash allowance.
- 25 days holiday (increases to 26 after 5 years) plus bank holidays; option to purchase up to 5 contractual days per year.
- Voluntary health and dental insurance, medical assessments at discounted rates.
- Employer contribution to pension: 8 % of salary automatically; up to 12.5 % if employee contributes, with optional cash option.
- Company‑funded death‑in‑service benefit, income protection insurance, discounted life assurance and critical illness cover.
- Share plans enabling employees to participate in Santander’s success.
- Competitive rewards reflecting impact and value brought.
- Wellbeing partners covering physical, mental, social and financial pillars; gym & fitness access, online classes, flexible healthcare, mental health support.
- Enhanced family leave, childcare options and tailored wellbeing support across life stages.
- Volunteering opportunities to give back to communities.
- Global growth opportunities across Santander’s international network.
Customer Experience Advisor | S1 | Retail Banking |Colchester Branch employer: Santander Bank
Contact Detail:
Santander Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor | S1 | Retail Banking |Colchester Branch
✨Tip Number 1
Get to know the company! Before your interview, dive into Santander's values and recent news. This will help you connect your experiences to what they care about, showing you're not just another candidate.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and adaptability, which are key for this role.
✨Tip Number 3
Be ready to share stories! Think of specific examples where you've gone above and beyond for customers. This will highlight your commitment to outstanding service and your ability to solve problems effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on being part of the Santander team right from the start!
We think you need these skills to ace Customer Experience Advisor | S1 | Retail Banking |Colchester Branch
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in delivering outstanding customer service. Whether it's face-to-face or over the phone, we want to see how you've gone above and beyond for customers in the past.
Tailor Your Application: Take a moment to customise your application for the Customer Experience Advisor role. Use keywords from the job description to show us that you understand what we're looking for and how you fit into our team.
Be Yourself: We love authenticity! Let your personality shine through in your application. Share your passion for helping others and your desire to contribute to a customer-centric environment.
Apply Through Our Website: Don't forget to apply through our website! It's the best way for us to receive your application and ensures you're considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Santander Bank
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share specific examples of how you've gone above and beyond for customers in previous roles. This will show that you understand the importance of delivering outstanding service, which is key for a Customer Experience Advisor.
✨Familiarise Yourself with Santander's Services
Take some time to research Santander's products and services. Understanding what they offer will help you answer questions more effectively and demonstrate your genuine interest in the role. Plus, it’ll give you a chance to think about how you can contribute to improving the customer experience.
✨Practice Active Listening
During the interview, practice active listening. Make sure to listen carefully to the questions being asked and respond thoughtfully. This will not only help you provide better answers but also showcase your communication skills, which are crucial for this position.
✨Show Your Team Spirit
Be prepared to discuss your experiences working in teams. Highlight instances where you collaborated with colleagues to solve problems or improve processes. This will demonstrate your flexibility and can-do attitude, which are essential traits for thriving in a fast-paced environment like Santander.