At a Glance
- Tasks: Be the friendly face of Santander, helping customers with transactions and queries.
- Company: Join Santander, a leading retail bank with a supportive team culture.
- Benefits: Enjoy competitive salary, generous holiday, and wellness support.
- Other info: Great opportunities for growth and volunteering within a global network.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Outstanding customer service skills and a flexible, can-do attitude.
The predicted salary is between 25000 - 31579 € per year.
Santander is looking for a Customer Experience Advisor based out of Burton On Trent Branch, working 28 hours per week on a rota'd basis Monday to Saturday between 8 am & 6 pm. For our customers you will be more than just the friendly face and voice of Santander – you will be a listener and problem solver. Whether you help someone with a simple cash transaction, aid them with technology in the banking hall, transact with them over the phone or protect your customers against fraud and scams, you will never know what the next challenge will be. You’ll have plenty of support. Life in a branch can be busy, varied and challenging, so we’re a close‑knit team. You’ll be totally flexible in your approach and comfortable taking on a broad range of activities, rather than limiting your time and focus to one particular part of your role. You’ll thrive on the variety this gives you and take satisfaction in operating in a multi‑skilled environment. You’re the eyes and ears of our business after all. We’re shaping the way we work through innovation, cutting‑edge technology, collaboration and the freedom to explore new ideas.
To succeed in this role you will be responsible for:
- Acting as the first point of contact for customers in branch or over the phone
- Assisting with day‑to‑day transactions, queries and servicing
- Answering customer calls into our contact centre
- Building relationships and finding solutions
- Developing your knowledge of services and products to help our customers
- Identifying new ways to improve the customer experience
Requirements & Preferences:
- Proven ability to deliver outstanding customer service either from a face‑to‑face or a telephony background (Required)
- The ability to communicate effectively with customers to truly understand their needs (Required)
- A real desire to go above‑and‑beyond for customers (Preferred)
- Effective team‑working skills with a flexible, can‑do approach to work (Preferred)
- Openness to a broad range of activities even if outside of standard expectations (Preferred)
- Ability to grow, adapt and change accommodating business needs and priorities (Preferred)
All candidates must have the right to work in the UK to commence employment with Santander. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Salary & Benefits:
- Salary range: £25,000–£31,579 per annum (depending on experience)
- Annual cash allowance: £500
- 25 days’ holiday plus bank holidays; increases to 26 days after 5 years of service; option to purchase up to 5 contractual days per year
- Voluntary healthcare benefits at discounted rates (medical, dental, health assessments)
- Company pension: 8 % of salary; up to 12.5 % if employee contributes, cash option available
- Protection: death‑in‑service benefit, income protection insurance; discounted life assurance and critical illness cover available
- Share plan participation options
- Employee discounts on Santander products and services
- Competitive rewards reflecting impact and value brought
- Wellbeing support – physical, mental, social, financial; access to apps, discounted gym, weekly online classes, flexible healthcare, mental health support
- Enhanced family leave, childcare options, tailored wellbeing support
- Opportunities to give back through volunteering
- Global growth opportunities within the Santander network
Customer Experience Advisor | S1 | Retail Banking | Burton On Trent Branch in Burton upon Trent employer: Santander Bank
Santander is an exceptional employer, offering a dynamic work environment in the heart of Burton On Trent. With a strong focus on employee wellbeing and development, you will benefit from competitive rewards, extensive training opportunities, and a supportive team culture that encourages innovation and collaboration. Join us to make a meaningful impact while enjoying a range of benefits including generous holiday allowances, healthcare options, and the chance to grow within a global network.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor | S1 | Retail Banking | Burton On Trent Branch in Burton upon Trent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Santander and their values. This will help you connect with the team and show that you're genuinely interested in being part of their close-knit environment.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview to demonstrate your problem-solving abilities.
✨Tip Number 3
Be flexible and open-minded! Since the role involves a variety of tasks, show that you're adaptable and willing to take on different responsibilities. This will highlight your can-do attitude and fit well with the multi-skilled environment at Santander.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen to join the Santander team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Experience Advisor | S1 | Retail Banking | Burton On Trent Branch in Burton upon Trent
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in delivering outstanding customer service. Whether it's face-to-face or over the phone, we want to see how you've gone above and beyond for customers in the past.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the role of a Customer Experience Advisor at Santander.
Be Yourself:We love authenticity! Let your personality shine through in your application. Show us your passion for helping others and your flexible approach to work – it’s what makes you unique!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at Santander Bank
✨Know Your Customer Service Basics
Before heading into the interview, brush up on your customer service skills. Think about past experiences where you went above and beyond for a customer. Be ready to share specific examples that highlight your ability to listen, problem-solve, and build relationships.
✨Familiarise Yourself with Santander's Services
Take some time to research Santander’s products and services. Understanding what they offer will not only help you answer questions more effectively but also show your genuine interest in the role. You might even come up with ideas on how to improve customer experience!
✨Show Off Your Flexibility
This role requires a flexible approach, so be prepared to discuss how you've adapted to changing situations in the past. Think of examples where you’ve taken on various tasks or worked outside your comfort zone. This will demonstrate your can-do attitude and team spirit.
✨Prepare Questions for Your Interviewers
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or how success is measured in the role. This shows that you’re not just interested in the job, but also in how you can contribute to the team and grow within the company.
