At a Glance
- Tasks: Be the friendly face of Santander, helping customers with transactions and solving their queries.
- Company: Join Santander, a leading bank with a focus on customer experience and teamwork.
- Benefits: Enjoy competitive salary, 25 days holiday, and great health benefits.
- Other info: Flexible working hours and opportunities for career growth await you!
- Why this job: Make a real difference in customers' lives while developing your skills in a dynamic environment.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 25000 - 31579 £ per year.
Santander is looking for a Customer Experience Advisor based out of Barnsley Branch, this is an on‑call role working a minimum of 260 hours per annum, on a rota'd basis Monday to Saturday, between 8am & 6pm. For our customers, you'll be more than just the friendly face and voice of Santander. You'll be a listener and problem solver. Whether you're helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you'll never know what the next challenge will be. Life in a branch can be busy, varied and challenging, so we're a close‑knit team.
Responsibilities
- Acting as the first point of contact for customers in branch or over the phone
- Assisting with day‑to‑day transactions, queries and servicing
- Answering customer calls into our contact centre
- Building relationships and finding solutions
- Developing your knowledge of services and products to help our customers
- Identifying new ways to improve the customer experience
What You'll Bring (Qualifications)
- Proven ability to deliver outstanding customer service either from a face‑to‑face or a telephony background (Required)
- The ability to communicate effectively with customers to truly understand their needs (Required)
- A real desire to go above‑and‑beyond for customers (Preferred)
- Effective team working skills with a flexible, can‑do approach to work (Preferred)
- Openness to a broad range of activities even if outside of standard expectations (Preferred)
- Ability to grow, adapt and change accommodating business needs and priorities (Preferred)
Benefits
- Salary Range: £25,000.00 – £31,579.00 per annum (depending on experience).
- 25 days' holiday plus bank holidays, which increases to 26 days after 5 years service, with the option to purchase up to 5 contractual days per year.
- Voluntary healthcare benefits at discounted rates – medical insurance, dental insurance and health assessments.
- We put 8% of salary into your pension, even if you don't contribute.
- Protection for you and your family – company‑funded death‑in‑service benefit and income protection insurance.
- Share in Santander's success by saving or investing in our share plans.
EEO Statement
Santander is proud to be an inclusive organisation that provides equal opportunities for everyone – regardless of age, gender, disability, civil status, race, religion or sexual orientation. We are committed to creating a recruitment experience that is accessible, fair and welcoming for all candidates. All candidates must have the right to work in the UK to commence employment with Santander.
On-Call Customer Experience Advisor — Branch Banking in Barnsley employer: Santander Bank
Santander is an exceptional employer, offering a supportive and inclusive work environment in the heart of Barnsley. With a strong focus on employee wellbeing, career growth opportunities, and a commitment to community engagement, you will find meaningful work as a Customer Experience Advisor. Enjoy competitive benefits, including generous holiday allowances, pension contributions, and access to exclusive employee discounts, all while being part of a close-knit team dedicated to delivering outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land On-Call Customer Experience Advisor — Branch Banking in Barnsley
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Santander. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping customers, think of examples from your past experiences where you've gone above and beyond. Be ready to share these stories during your interview to demonstrate your problem-solving abilities.
✨Tip Number 3
Be yourself! Authenticity goes a long way in interviews. Show your personality and let your passion for customer service shine through. Remember, they want to see how you'd fit into their close-knit team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Santander family. Don’t miss out on this opportunity!
We think you need these skills to ace On-Call Customer Experience Advisor — Branch Banking in Barnsley
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in delivering outstanding customer service. Whether it's face-to-face or over the phone, we want to see how you've gone above and beyond for customers in the past.
Be Personable and Approachable:In your application, let your personality shine through! We’re looking for someone who can connect with customers easily, so don’t be afraid to show us your friendly side.
Tailor Your Application:Read the job description carefully and tailor your application to match. Use keywords from the description to demonstrate that you understand what we're looking for in a Customer Experience Advisor.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t miss out on this opportunity!
How to prepare for a job interview at Santander Bank
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've handled difficult situations or gone above and beyond for customers in the past. This role is all about being a problem solver, so think of specific instances where you made a positive impact.
✨Familiarise Yourself with Santander's Values
Take some time to research Santander’s values and mission. Understanding what they stand for will help you align your answers with their expectations. Show that you’re not just looking for any job, but that you genuinely want to be part of their team and contribute to their customer experience.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview, as it’s a common way to assess your customer interaction skills. Practice responding to various customer scenarios, whether it's dealing with a complaint or explaining a product. This will help you feel more confident and demonstrate your ability to think on your feet.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in this role. This shows your interest in the position and helps you gauge if it’s the right fit for you too.
