At a Glance
- Tasks: Be the friendly face of Santander, helping customers with transactions and solving their queries.
- Company: Join Santander, a leading retail bank with a focus on customer experience.
- Benefits: Enjoy competitive salary, 25 days holiday, and great health benefits.
- Other info: Flexible working hours and opportunities for career growth await you!
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive team.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 25000 - 31579 £ per year.
Santander is looking for a Customer Experience Advisor based out of Barnsley Branch. This is an on-call role working a minimum of 260 hours per annum, on a rota'd basis Monday to Saturday, between 8am & 6pm.
For our customers, you'll be more than just the friendly face and voice of Santander. You'll be a listener and problem solver. Whether you're helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you'll never know what the next challenge will be. Life in a branch can be busy, varied and challenging, so we're a close-knit team.
Responsibilities:
- Acting as the first point of contact for customers in branch or over the phone
- Assisting with day-to-day transactions, queries and servicing
- Answering customer calls into our contact centre
- Building relationships and finding solutions
- Developing your knowledge of services and products to help our customers
- Identifying new ways to improve the customer experience
What You'll Bring (Qualifications):
- Proven ability to deliver outstanding customer service either from a face-to-face or a telephony background (Required)
- The ability to communicate effectively with customers to truly understand their needs (Required)
- A real desire to go above-and-beyond for customers (Preferred)
- Effective team working skills with a flexible, can-do approach to work (Preferred)
- Openness to a broad range of activities even if outside of standard expectations (Preferred)
- Ability to grow, adapt and change accommodating business needs and priorities (Preferred)
Benefits:
- Salary Range: £25,000.00 – £31,579.00 per annum (depending on experience).
- 25 days' holiday plus bank holidays, which increases to 26 days after 5 years service, with the option to purchase up to 5 contractual days per year.
- Voluntary healthcare benefits at discounted rates – medical insurance, dental insurance and health assessments.
- We put 8% of salary into your pension, even if you don't contribute.
- Protection for you and your family – company-funded death-in-service benefit and income protection insurance.
- Share in Santander's success by saving or investing in our share plans.
Santander is proud to be an inclusive organisation that provides equal opportunities for everyone – regardless of age, gender, disability, civil status, race, religion or sexual orientation.
Customer Experience Advisor | S1 | Retail Banking | Barnsley Branch employer: Santander Bank
Santander is an excellent employer, offering a supportive and inclusive work environment in the heart of Barnsley. With a strong focus on employee wellbeing, career growth opportunities, and a close-knit team culture, you will find meaningful engagement in your role as a Customer Experience Advisor. Enjoy competitive benefits, including generous holiday allowances, pension contributions, and access to discounted healthcare, all while making a positive impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor | S1 | Retail Banking | Barnsley Branch
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Santander. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping customers, think of examples from your past experiences where you've gone above and beyond. Be ready to share these stories during your interview to demonstrate your problem-solving abilities.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Experience Advisor | S1 | Retail Banking | Barnsley Branch
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in delivering outstanding customer service. Whether it's face-to-face or over the phone, we want to see how you've gone above and beyond for customers in the past.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Customer Experience Advisor role at Santander. We love seeing genuine interest!
Be Yourself:Let your personality shine through in your application. We’re looking for someone who can connect with our customers, so don’t be afraid to show us who you are and what makes you unique!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people and shows that you’re serious about joining our team at Santander.
How to prepare for a job interview at Santander Bank
✨Know Your Customer Service Basics
Brush up on the key principles of outstanding customer service. Be ready to share examples from your past experiences where you went above and beyond for a customer, whether in person or over the phone.
✨Familiarise Yourself with Santander's Services
Take some time to research Santander's products and services. Understanding what they offer will help you answer questions more effectively and show that you're genuinely interested in the role.
✨Practice Active Listening
Since you'll be dealing with various customer queries, practice active listening techniques. During the interview, demonstrate your ability to listen carefully and respond thoughtfully to questions.
✨Show Your Team Spirit
This role requires effective teamwork, so be prepared to discuss how you've collaborated with others in previous jobs. Share specific examples that highlight your flexible, can-do attitude and how you contribute to a positive team environment.
