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For Companies At a Glance
- Tasks: Manage and enhance client relationships while growing a portfolio of high-value clients.
- Company: Join Santander, a global leader in financial services focused on employee growth and innovation.
- Benefits: Enjoy competitive pay, continuous learning opportunities, and a supportive work culture.
- Why this job: Be part of a dynamic team that values engagement and personal development in a fast-paced environment.
- Qualifications: High school diploma required; 5+ years in sales or 2+ years in financial services preferred.
- Other info: Flexible working hours may include weekends; strong emphasis on teamwork and customer service.
The predicted salary is between 42000 - 70000 £ per year.
Consumer And Business Banking, Senior Relationship Banker, Aberdeen, NJ
Join to apply for the Consumer And Business Banking, Senior Relationship Banker, Aberdeen, NJ role at Santander Bank, N.A.
Consumer And Business Banking, Senior Relationship Banker, Aberdeen, NJ
2 days ago Be among the first 25 applicants
Join to apply for the Consumer And Business Banking, Senior Relationship Banker, Aberdeen, NJ role at Santander Bank, N.A.
Your Journey Starts Here
Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.
Country: United States of America
Your Journey Starts Here
Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.
An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You!
The Difference You Make
As a Senior Relationship Banker, you are responsible for managing and enhancing client relationships, focusing on attracting and retaining new clients while strengthening existing ones. You directly manage and grow a client portfolio of high value consumer and small business clients. This role involves maximizing cross-sales opportunities through effective customer profiling, with the ultimate goal of cultivating interest in various consumer and business banking products. You deliver an exceptional customer experience through engagement of customers in the branch, over the phone, and through collaboration with business partners. The Senior Relationship Banker provides comprehensive support to clients, ensuring their needs are met and issues are resolved efficiently.
- Independently manage a portfolio comprised of both high value consumer clients and small business customers.
- Proactively deepen relationships with new and existing customers by maintaining contact through early engagement calls and regular outreach to portfolio customers.
- Be the expert on Santander products and services and be able to articulate the benefits that will help customers based on their need.
- Assess customer needs by being genuinely curious, asking questions, and identifying opportunities to help achieve their financial goals today and in the future.
- Recommend and deliver needs-based solutions while also identifying and introducing key partners as appropriate.
- Collaborate with team members and partners to achieve branch goals and drive overall performance.
- Participates in joint calling with Product partners to generate and deepen relationships with business customers.
- Ensure an elevated customer experience, delivering personalized, seamless, and attentive service.
- Engage customers through digital platforms to enhance customer interactions and educate them on self-service options.
- Employ critical thinking and problem resolution skills to address client inquiries and challenges effectively.
- Communicate clearly and effectively with customers in person, over the phone, or through digital channels.
- Ensure compliance with all regulatory requirements and internal policies related to risk and fraud defense.
- Responsibilities may extend to supporting nearby branch locations based on business necessity.
What You Bring
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- High school diploma, GED or equivalent education:: Business Management, Finance, or equivalent field – Required.
- Bachelor’s degree in related field or equivalent: demonstrated through a combination of work experience, training, military service, or education – Preferred.
- 5+ Years Experience selling products and/or services in an incentive-based environment – Required. (OR)
- 2+ Years in Financial Services with direct experience acquiring new client relationships and developing existing client relationships – Required. (OR)
- 12+ Months Demonstrated successful Santander experience related to the essential functions and responsibilities of the Relationship Banker role. District Executive, District Operations Manager and Region President endorsement of performance – Required. (AND)
- 12+ Months Customer service experience within a high volume, fast paced and constantly changing environment – Required.
- Motivated to help people achieve financial goals.
- Strong financial acumen with a general knowledge of consumer and small business products, and lending.
- Proven track record in sales and cross-selling products and services.
- Proven ability to manage a portfolio of clients effectively.
- Proven relationship-building skills and a customer-centric approach.
- Ability to work effectively in a team environment, building strong relationships with colleagues and business partners.
- Ability to use critical thinking to solve problems and provide solutions to customer issues.
- Excellent communication, consultative and influence skills both verbal and written.
- Demonstrated proficiency using the phone to engage with customers.
- Ability to display a credible, trustworthy, and professional image at all times.
- Proficient in using digital tools and technology to enhance customer engagement.
- Ability to follow directions, policies, and procedures.
- Ability to identify and escalate concerns of risk to appropriate channels.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Computer proficiency and basic math skills.
- Ability to work branch hours, which can include weekends and evenings.
Certifications
- No Certifications listed for this job.
It Would Be Nice For You To Have
- Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
- Experience in Microsoft Office products.
What Else You Need To Know
The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.
Base Pay Range
Minimum
$52,500.00 USD
Maximum
$87,500.00 USD
Link To Santander Benefits
Santander Benefits – 2025 Santander OnGoing/NH eGuide (foleon.com)
Risk Culture
We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
EEO Statement
At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.
Working Conditions
Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.
Employer Rights
This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.
What To Do Next
If this sounds like a role you are interested in, then please apply.
We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at to discuss your needs.
Primary Location: Aberdeen, ABD, Aberdeen
Other Locations: New Jersey-Aberdeen
Organization: Santander Bank N.A.
AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Finance and Sales
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Industries
Banking
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Inverurie, Scotland, United Kingdom 3 weeks ago
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Consumer And Business Banking, Senior Relationship Banker, Aberdeen, NJ employer: Santander Bank, N.A.
Contact Detail:
Santander Bank, N.A. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Consumer And Business Banking, Senior Relationship Banker, Aberdeen, NJ
✨Tip Number 1
Familiarise yourself with Santander's products and services. As a Senior Relationship Banker, you'll need to articulate the benefits of these offerings to potential clients. Understanding the nuances of what you can offer will help you engage customers more effectively.
✨Tip Number 2
Network within the banking community in Aberdeen. Attend local financial events or join relevant online forums. Building relationships with other professionals can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare for situational questions during interviews. Think about how you've successfully managed client relationships in the past, particularly in high-pressure environments. Being able to share specific examples will demonstrate your capability.
✨Tip Number 4
Showcase your customer service skills. Since this role involves delivering an exceptional customer experience, be ready to discuss how you've gone above and beyond for clients in previous positions. This will highlight your customer-centric approach.
We think you need these skills to ace Consumer And Business Banking, Senior Relationship Banker, Aberdeen, NJ
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in consumer and business banking. Focus on your relationship management skills and any sales achievements that align with the role of a Senior Relationship Banker.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position at Santander Bank. Mention specific examples of how you've successfully managed client relationships and contributed to sales growth in previous roles.
Highlight Relevant Skills: Emphasise your financial acumen, customer service experience, and ability to work in a fast-paced environment. Make sure to mention your proficiency with digital tools and technology, as these are crucial for enhancing customer engagement.
Showcase Your Problem-Solving Abilities: Provide examples in your application that demonstrate your critical thinking and problem resolution skills. This could include situations where you effectively addressed client inquiries or challenges, showcasing your customer-centric approach.
How to prepare for a job interview at Santander Bank, N.A.
✨Know Your Products
As a Senior Relationship Banker, you'll need to be well-versed in Santander's products and services. Make sure you can articulate the benefits of these offerings and how they can meet customer needs. Prepare examples of how you've successfully matched products to client requirements in the past.
✨Demonstrate Relationship-Building Skills
This role is all about managing and enhancing client relationships. Be ready to discuss your experience in building rapport with clients, retaining existing customers, and attracting new ones. Share specific instances where your relationship-building skills led to successful outcomes.
✨Showcase Your Problem-Solving Abilities
Critical thinking and problem resolution are key in this position. Prepare to discuss challenges you've faced in previous roles and how you effectively resolved them. Highlight your ability to think on your feet and provide solutions that enhance the customer experience.
✨Engage with Digital Tools
Familiarity with digital platforms is essential for enhancing customer interactions. Be prepared to talk about your experience using technology to engage clients, educate them on self-service options, and improve overall service delivery. Mention any specific tools or software you've used in past roles.
