At a Glance
- Tasks: Lead claims operations, enhance processes, and ensure top-notch customer service.
- Company: Join Santam Syndicate 1918, a dynamic player in the insurance market.
- Benefits: Competitive salary, career growth, and a collaborative work environment.
- Other info: Be part of a forward-thinking team focused on innovation and efficiency.
- Why this job: Make a real impact in a key role driving operational excellence.
- Qualifications: 8+ years in claims management with strong communication and leadership skills.
The predicted salary is between 60000 - 80000 £ per year.
- CLAIMS OPERATIONS MANAGER
- This career opportunity is available at
- Santam Syndicate 1918 for a
Claims Operations Manager, who will be based in the UK & have a right to work in the UK.
WHAT WILL YOU DO?
The Claims Operations Manager drives performance, enhances process improvements, and supports the delivery of an effective customer focused claims service.
Reporting to the Head of Claims, it is a key role focused on stakeholder collaboration to develop and oversee proactive Claims Management and performance.
WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?
Key responsibilities
- To develop and lead the operational oversight of the claim function ensuring alignment with Company strategy, adherence to Lloyds Principles and regulatory requirements where required.
- To develop and monitor Claims operating model by review of existing processes, identifying improvements and implementing changes where appropriate to drive and create operational efficiencies.
- To continue to improve the governance and reporting framework across Syndicate Claims through ongoing review and development of MI, including KPIs, and tracking performance metrics to monitor and measure customer outcomes.
- To develop a robust oversight framework that monitors and manages all risks associated with delegated claims handling services (including Cover holders, TPAs and other outsourced partners) ensuring adherence to approved frameworks, authority limits, and required standards.
- To build and develop relationships with key stakeholders across Santam including Underwriting, Finance, Risk, Compliance, Legal, Internal Audit, Operations and Actuarial.
- To act as Claims representative on inter-departmental initiatives, building relationship within the Santam Group to ensure timely and accurate reporting within agreed timelines.
- Where required, co-ordinate and monitor development of systems design and change process.
Key deliverables
- To develop and lead the operational oversight of the claim function ensuring alignment with Company strategy, adherence to Lloyds Principles and regulatory requirements where required.
- To develop and monitor Claims operating model by review of existing processes, identifying improvements and implementing changes where appropriate to drive and create operational efficiencies.
- To continue to improve the governance and reporting framework across Syndicate Claims through ongoing review and development of MI, including KPIs, and tracking performance metrics to monitor and measure customer outcomes.
- To develop a robust oversight framework that monitors and manages all risks associated with delegated claims handling services (including Cover holders, TPAs and other outsourced partners) ensuring adherence to approved frameworks, authority limits, and required standards.
- To build and develop relationships with key stakeholders across Santam including Underwriting, Finance, Risk, Compliance, Legal, Internal Audit, Operations and Actuarial.
- To act as Claims representative on inter-departmental initiatives, building relationship within the Santam Group to ensure timely and accurate reporting within agreed timelines.
- Where required, co-ordinate and monitor development of systems design and change process.
QUALIFICATIONS AND EXPERIENCE
- At least 8 years’ experience in a similar role within Lloyd’s and or Company Market.
- Proven experience delivering claims-related projects and operational change initiatives.
- Excellent written and oral communication skills.
- Strong people skills to work effectively and professionally with diverse groups at all levels across the business.
- Must be able to self-lead effectively and work effectively both independently and with teams.
- Confident working with systems, data, and process improvement initiatives.
KNOWLEDGE AND SKILLS
- Delivering results and meeting customer expectations
- Strong communication and interpersonal skills
- Organisation and multitasking
- Confidentiality and professionalism
- Excellent communication skills (verbal and written)
- Proactive problem-solving
- Financially literate within insurance and Lloyd’s reporting, KPIs etc
- Proficiency in Microsoft Office Suite (MS Office, Teams, booking systems)
- Ability to work independently and as part of a team
PERSONAL ATTRIBUTES
- A self-starter with ability to Initiate action and be proactive
- To have strong organisational and time management
- Ability to collaborate with all stakeholders – internal and external
- Ability to manage upwards and influence
- To have strong attention to detail
- To have a client and outcomes focus
- To be flexible and adaptable
WHO WE ARE
Santam syndicate 1918 is a new wholly owned and capitalised entity of Santam Insurance, the largest insurance company in South Africa with a 107-year heritage. 1918 is strategically important in expanding and developing Santam’s international footprint, through access to the London market talent, distribution network and Lloyd’s global insurance and reinsurance licenses.
Our syndicate is a London managed and run business, with a strong, experienced leadership team, focused on underwriting discipline, whilst allowing our teams to feel empowered and accountable for their actions.
We are building a collaborative team where underwriting, claims, actuarial and other functions work closely, to help achieve superior underwriting results
StudySmarter Expert Advice🤫
We think this is how you could land Claims Operations Manager in Slough
✨Dive Into Industry Networking Events
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✨Look Out for Graduate Schemes
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We think you need these skills to ace Claims Operations Manager in Slough
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Santam Syndicate 1918.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Santam Syndicate 1918. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Santam Syndicate 1918
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Santam Syndicate 1918 to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Santam Syndicate 1918, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Santam Syndicate 1918's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
