Compliance Manager/Senior Manager in London

This career opportunity is available at Santam Syndicate 1918 for a Senior Compliance Manager, who will be based in the UK & have right to work in the UK.

The Senior Compliance Manager will provide oversight of the compliance, conduct and regulatory framework across the Syndicate and its associated UK MGA.

• Regulatory Compliance & Governance: Oversee the compliance framework across the Syndicate and MGA, ensuring alignment with FCA, PRA, Lloyd's and Santam Group requirements. Coordinate regulatory submissions, responses and reporting delivered through Asta Managing Agency and DMGA. Monitor regulatory developments and advise senior stakeholders on emerging regulatory risks and obligations. Support regulatory reviews, audits, inspections and information requests. Provide pragmatic, risk-based advice and challenge to the business and executive leadership.
• Conduct Risk & Customer Outcomes: Lead oversight of conduct risk management and promote a strong conduct and compliance culture throughout the organisation. Support the implementation and ongoing oversight of FCA Consumer Duty requirements and customer outcome initiatives. Monitor and challenge conduct risk indicators, management information and remediation activities. Drive ethical decision-making and accountability across the business.
• Complaints & Customer Oversight: Oversee complaints handling arrangements in line with FCA DISP and Lloyd's requirements. Review complaint trends, root cause analysis and thematic issues.
• Financial Crime & Sanctions: Provide oversight of financial crime, sanctions and related compliance frameworks. Support the identification and management of emerging financial crime and regulatory risks. Deliver clear, practical and commercially focused compliance guidance.

Qualifications:

• ICA Advanced Certificate, ICA Diploma or other recognised compliance qualification.
• A minimum of 10 years' compliance experience within regulated financial services, with at least 5 years in a senior compliance, conduct risk or regulatory oversight role.
• Strong understanding of FCA Conduct Rules, SMCR and regulatory expectations applicable to insurers, MGAs and Lloyd's market participants.
• Proven experience embedding and promoting a positive conduct culture within a regulated financial services environment.
• Demonstrable experience advising senior stakeholders on conduct risk, regulatory compliance, ethics and governance matters.
• Experience designing, monitoring and reporting on conduct risk frameworks, conduct management information and regulatory compliance activities.
• Strong understanding of customer outcomes, fair treatment principles and regulatory expectations regarding organisational behaviour and decision-making.
• Ability to identify emerging conduct and regulatory risks and implement practical, proportionate mitigation strategies.
• Experience supporting regulatory engagements, reviews, audits and information requests relating to conduct and compliance matters.
• Strong analytical skills with the ability to interpret complex regulatory requirements and translate them into practical business solutions.
• Commitment to fostering a culture of accountability, ethical behaviour and regulatory excellence.
• Significant compliance experience within the Lloyd's, London Market, insurance, syndicate, managing agent or MGA environment.
• Broad compliance generalist experience covering conduct, governance, complaints, regulatory compliance and financial crime/sanctions.
• To be flexible and adaptable.

Santam Syndicate 1918 is a new wholly owned and capitalised entity of Santam Insurance, the largest insurance company in South Africa with a 107-year heritage. 1918 is strategically important in expanding and developing Santam’s international footprint, through access to the London market talent, distribution network and Lloyd’s global insurance and reinsurance licenses.