At a Glance
- Tasks: Assess non-motor claims and communicate effectively with stakeholders.
- Company: Join Santam, a leading insurance company in Southern Africa.
- Benefits: Diverse work environment, career growth, and commitment to inclusion.
- Other info: Be part of a team that values diversity and neuro-inclusivity.
- Why this job: Shape the future of insurance while ensuring clients' peace of mind.
- Qualifications: Matric with Mathematics and relevant insurance qualifications required.
The predicted salary is between 30000 - 40000 £ per year.
This career opportunity is available at the Non-Motor department and the successful incumbent will be based in Newcastle, Kwa-Zulu Natal.
WHAT WILL YOU DO?
- Receiving instruction from Claims Service Consultant (appraisal notes) and ensuring effective and continuous communication with all stakeholders.
WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?
- Receiving instruction from Claims Service Consultant (appraisal notes) and ensuring effective and continuous communication with all stakeholders.
QUALIFICATIONS AND EXPERIENCE
- Matric (Grade 12) with Mathematics.
- Short-term insurance qualification (NQF4) plus completed Digital Non-motor Assessors Skills Programme.
- Certified Fraud Examiner qualification advantageous.
- Five (5) years' or more relevant experience at digital non-motor level (full spectrum), field assessing experience advantageous.
- Seven (7) or more years' relevant claims assessment experience (non-motor) (full spectrum).
KNOWLEDGE AND SKILLS
- All relevant product training completed.
- Familiar with IM external systems.
- Must have experience in adjusting process, assessor reporting tools, building terminology, repair estimation on building damage, indemnity issues, non-standard roofing e.g. thatching, floor coverings, gyproc, building repair calculator and advanced electronic equipment.
- Ability to do investigations on buildings, its contents and fire.
WHO WE ARE:
Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia. With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions—including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting.
People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities. Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive.
Take the next step in your career—apply now and be part of a company that’s shaping the future of insurance. This is Freedom!
Recruitment Process
- Step 1: Our vacancies are advertised between 3-5 days depending on the market availability of the skills required.
- Step 2: Could take a couple of days depending on the volume and the screening process, which varies according to the complexity of the role.
- Step 3: Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process.
- Step 4: Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions.
- Step 5: We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot!
- Step 6: Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted to ensure the validity of your credentials.
- Step 7: Prior to an offer being made, there may be a second interview to meet with the Head of Department. Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview.
- Step 8: You made it. Here we ensure we receive all your documents to get you onto our payroll system.
Non Motor Field Assessor- Newcastle employer: Santam Insurance
Santam is an exceptional employer, offering a dynamic work environment in Newcastle, Kwa-Zulu Natal, where employees are empowered to grow and thrive. With a strong commitment to diversity and inclusion, Santam fosters a culture that values every individual, providing ample opportunities for professional development and career advancement. Join a leading company in the insurance industry that prioritises employee well-being and offers a supportive atmosphere for meaningful contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Non Motor Field Assessor- Newcastle
✨Tip Number 1
Do your homework on Santam! Familiarise yourself with our values and what we stand for. This will not only help you in interviews but also show us that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice makes perfect! Get comfortable with common interview questions, especially those related to claims assessment and fieldwork. We want to see how you think on your feet, so don’t shy away from showcasing your problem-solving skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the role and might even lead to a referral—who doesn’t love a good foot in the door?
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us that you’re proactive and serious about joining Santam. Don’t miss out on this opportunity!
We think you need these skills to ace Non Motor Field Assessor- Newcastle
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Non-Motor Field Assessor role. Highlight your relevant experience, especially in digital non-motor assessments and claims. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role at Santam. Share your passion for the insurance industry and how you can contribute to our mission.
Showcase Your Skills:In your application, don’t forget to showcase your knowledge of building terminology and repair estimation. We love candidates who can demonstrate their expertise in these areas, so make it clear how you meet these requirements.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Santam Insurance
✨Know Your Stuff
Make sure you brush up on your knowledge of non-motor assessments and the specific skills mentioned in the job description. Familiarise yourself with the adjusting process, assessor reporting tools, and any relevant terminology. This will help you answer questions confidently and show that you're the right fit for the role.
✨Communicate Effectively
Since the role involves continuous communication with stakeholders, practice articulating your thoughts clearly. Prepare examples of how you've successfully communicated in past roles, especially in challenging situations. This will demonstrate your ability to handle the demands of the position.
✨Showcase Your Experience
With a requirement of five years or more in relevant experience, be ready to discuss your background in detail. Highlight specific projects or cases where you made a significant impact. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them memorable.
✨Stay Calm and Be Yourself
Interviews can be nerve-wracking, but remember to stay calm and let your personality shine through. The interviewers want to see who you are beyond your qualifications. Bring your charm and enthusiasm to the table, and don’t forget to smile—this is your chance to make a great impression!
