Sales Executive – German Speaker in London

Reporting into: Consumer Team Leader

Functional: Consumer Sales Director Europe

Department: Consumer Team

Location: London Head Office

Travel: Office Based (No Car Provided)

Interfacing with: Sales Operations

Hours of work: 37 hours

DUTIES & RESPONSIBILITIES

Main focus: You will be responsible for converting leads into Virtual or Physical surveys and then into sales by assessing all move requirements. You will be targeted on converting leads into tangible business for Santa Fe Relocation. Sales enquiries include web leads, email leads, lead generators and phone enquiries.

• Cooperate with sales and operational team members to ensure a smooth coordination of the leads.
• Achieve and exceed aggressive personal annual sales target.
• Establish and maintain a strong relationship with the customer.
• Contact clients and collect necessary information, evaluate and probe business opportunities.
• Use the Santa Fe preferred virtual survey tool to evaluate customers' inventory.
• Prepare a detailed and accurate consumer quotation and arrange follow up appointments within a set time.
• Issue Work Order to Operation team.
• Ensure the data accuracy and timely update of sales lead progress in the companies CRM system.
• Have negotiation skills to be able to close quotations while positioning Santa Fe Relocations service in a competitive market.
• Determine the customers’ needs and have the responsibility to match these needs with the company’s service capabilities.
• Make follow up calls to customers on moves and feedback results.
• Ensure customer is reassured, understands the move process and custom formalities.
• Follow up frequently with the customer to meet service expectations.
• Look to up sell other services that Santa Fe offer.
• You will be expected to achieve a minimum conversion target for Shipment Protection.
• Attend to any duties and assume any responsibility as directed as and when required by management.

Preferred qualification for this role:

• A self-starter, with sense of urgency in driving to reach goals.
• Able to work in a fast-paced environment and meet tight deadlines.
• An assertive person with good interpersonal skills, both written and on the phone.
• A team player who will go the extra mile to secure business for Santa Fe.
• An excellent customer service attitude.
• Possess customer service or tele-sales experience, ideally in the logistics/mobility industry.
• You must be positive, flexible, willing to learn, and constantly push yourself to succeed.
• Demonstrated work ethic and consistent track record of over achievement including initiative to prospect calls.
• Ability to adapt, contribute and succeed in a rapidly changing, fast-paced early stage company environment.
• Proficient in use of Microsoft Office applications.
• Good English, both written and oral, additional language skills are a plus.

Measurement Criteria & KPI’s:

• Opportunity to win conversion ratio 35%.
• Shipment Protection ratio 75%.
• Leads in suspect <1>
• Leads in suspect <3>
• Opportunities past due date – Never.
• Opportunities past expected move date – Never.
• Opportunities contacted <7>
• All calls to be logged through company CRM.
• Opportunities must always have a future task assigned.

This job description is not exhaustive, and the company reserves the right to review and amend the duties of the role as appropriate. You may be required to undertake other duties and responsibilities that are commensurate with your skills and experience.