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- Tasks: Enhance rider experience and oversee warranty processes for all brands.
- Company: Leading cycling company in Harrogate with a passion for cycling.
- Benefits: Competitive salary, dynamic team environment, and opportunities for growth.
- Why this job: Join a passionate team and make a real difference in rider satisfaction.
- Qualifications: Proven leadership in customer service and proficiency in CRM platforms.
- Other info: Exciting opportunity to work in a vibrant cycling community.
The predicted salary is between 30000 - 42000 £ per year.
A leading cycling company in Harrogate is seeking a Rider Support Manager to enhance the rider experience across all brands. This role involves overseeing the warranty journey and ensuring best-in-class service.
The ideal candidate will have:
- Proven leadership experience in customer-focused environments
- A strong track record in customer service
- Proficiency in CRM platforms like HubSpot
Join a dynamic team passionate about cycling and contribute to improving rider satisfaction.
Rider Support & Warranty Manager in Harrogate employer: Santa Cruz Bicycles
Contact Detail:
Santa Cruz Bicycles Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rider Support & Warranty Manager in Harrogate
✨Tip Number 1
Network like a pro! Reach out to your connections in the cycling industry or join relevant groups online. We all know that sometimes it’s not just what you know, but who you know that can help you land that Rider Support Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and leadership. We recommend using the STAR method to structure your answers – it’ll help you showcase your experience effectively!
✨Tip Number 3
Show your passion for cycling! When you get the chance, share your personal experiences with bikes and how they’ve shaped your understanding of rider support. It’s all about connecting with the company’s mission and values.
✨Tip Number 4
Don’t forget to apply through our website! We make it super easy for you to submit your application and show us why you’d be a great fit for enhancing the rider experience. Let’s get you on board!
We think you need these skills to ace Rider Support & Warranty Manager in Harrogate
Some tips for your application 🫡
Show Your Passion for Cycling: When you're writing your application, let your love for cycling shine through! We want to see how your enthusiasm aligns with our mission to enhance the rider experience. Share any personal stories or experiences that highlight your connection to the cycling community.
Highlight Your Customer Service Skills: Make sure to emphasise your leadership experience in customer-focused environments. We’re looking for someone who can deliver best-in-class service, so include specific examples of how you've successfully managed customer interactions and resolved issues in the past.
Demonstrate Your CRM Proficiency: Since we use platforms like HubSpot, it’s crucial to mention your experience with CRM systems. Be specific about how you’ve used these tools to improve customer relationships and streamline processes. This will show us you’re ready to hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our dynamic team!
How to prepare for a job interview at Santa Cruz Bicycles
✨Know Your Cycling Stuff
Make sure you brush up on your cycling knowledge! Understand the products and services offered by the company, as well as current trends in the cycling industry. This will show your passion for cycling and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Highlight situations where you resolved issues or improved customer satisfaction, especially in a leadership role. This will demonstrate your ability to enhance the rider experience.
✨Familiarise Yourself with CRM Tools
Since proficiency in CRM platforms like HubSpot is key, make sure you’re comfortable discussing how you’ve used such tools in previous roles. Be ready to explain how you can leverage these platforms to streamline the warranty journey and improve service delivery.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to rider support and warranty management. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values, especially in a dynamic team environment.
