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For Companies At a Glance
- Tasks: Manage supply chain operations to ensure timely delivery of medicines and vaccines.
- Company: Join Sanofi, a leading biopharma company dedicated to improving lives.
- Benefits: Enjoy flexible working, comprehensive healthcare, and growth opportunities.
- Why this job: Make a real impact on patient access to life-changing treatments.
- Qualifications: Experience in customer fulfilment and strong analytical skills required.
- Other info: Be part of a diverse team committed to innovation and sustainability.
The predicted salary is between 40000 - 50000 £ per year.
Location: Reading, UK
Work Arrangements: Hybrid Working – 3 days in the office, 2 days remote
About the job
As Senior Customer Fulfilment Coordinator within our Customer Service team, you will sit at the heart of our supply chain operations - ensuring the right products reach the right customers at the right time, every time. Based in Reading, UK, you will play a central role in our customer fulfilment operations - managing day-to-day supply execution, driving cross-functional collaboration, and making real-time decisions that directly protect patient access to our medicines and vaccines.
Join a global network that powers how Sanofi delivers - seamlessly, purposefully, and at scale. In Manufacturing & Supply, you will help reimagine how life-changing treatments reach people everywhere, faster.
Main responsibilities:
- Manage daily S&OE execution: proactively forecast shortages and OOS issues 4 weeks ahead; apply short-term stock management to steer Stock in Trade and SIT performance.
- Make critical fulfilment decisions: determine product allocation, backorder policies, batch eligibility for short shelf-life products, and OOS/shortage thresholds; communicate mitigation actions (delays, substitutions, quantity modifications) to stakeholders.
- Monitor end-to-end fulfilment performance through analytics and reporting: prepare KPIs (S&OE, OTIF, RCA) and key monthly reports; identify inefficiencies and drive continuous improvement.
- Ensure quality, compliance, and risk management: support product recalls with the Quality Team, manage obsolescence and destructions, maintain audit records, and ensure all activities comply with wholesale licence and GDP standards.
- Coordinate across internal and external partners: work with warehouse, 3PL, supply planning, commercial teams, and customers; attend key customer meetings; enable SC Customer Engagement communications.
- Provide vaccine operational support (Flu, Yellow Fever, EMP forms); act as key point of contact for CEP upgrades; create and maintain Supply Chain SOPs and Work Instructions.
- Collaborate with supply planning and SCBP to ensure sufficient local product supply; support month-end closing and sales objective execution.
About you
- Demonstrable experience in Customer Fulfilment, supply chain operations, or related functions in biopharma, with proven ability to manage complex, multi-stakeholder processes.
- Strong analytical skills with proficiency in SAP, CCM, and MS Office; ability to interpret data, identify root causes, and drive process improvements.
- Excellent communication and negotiation skills; demonstrated ability to influence and collaborate across functions without direct authority.
- Strong understanding of downstream biopharma processes, local trade environment, and wholesale/distribution operations; knowledge of GDP and quality management systems.
- Skilled in scenario planning, risk/benefit analysis, contingency planning, and problem-solving; ability to anticipate consequences and identify mission-critical issues.
- Bachelor's degree; fluent in English.
Transform lives worldwide by delivering life-changing treatments anywhere, anytime. Grow, thrive, and make an impact in a workplace that empowers you to bring your best self every day, with pride. Develop new skills, explore cross-functional roles, and work in an environment that values growth and discovery. Be part of an organization that invests in people, technology, and sustainability, leading the industry in low-carbon manufacturing and digital transformation. Enjoy outstanding benefits, including flexible working options, comprehensive healthcare, and well-being programs designed to help you thrive.
We are proud to be a Disability Confident Employer, committed to offering interviews to candidates who request consideration under the Scheme and meet the minimum requirements for this role. If you have a disability and require adjustments for the interview process, please email us at diversity.recruitmentUKIE@sanofi.com. We are dedicated to ensuring an inclusive and supportive experience for all applicants.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
Senior Customer Fulfilment Coordinator employer: Sanofi
Contact Detail:
Sanofi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Fulfilment Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how your experience aligns with their mission. This will help you stand out and show you're genuinely interested.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your achievements effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Senior Customer Fulfilment Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Customer Fulfilment Coordinator role. Highlight your experience in supply chain operations and customer fulfilment, and don’t forget to mention any relevant skills like analytical abilities and communication prowess.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to manage complex processes and drive improvements. Use metrics where possible to show how you’ve made a difference in previous positions.
Be Clear and Concise: Keep your application clear and to the point. Avoid jargon unless it’s relevant to the role. We want to see your personality shine through, so make sure your writing reflects who you are while still being professional.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Sanofi
✨Know Your Supply Chain Stuff
Make sure you brush up on your knowledge of supply chain operations, especially in the biopharma sector. Be ready to discuss how you’ve managed complex processes and what strategies you've used to ensure timely product delivery.
✨Show Off Your Analytical Skills
Prepare to demonstrate your analytical prowess. Bring examples of how you've used data to identify inefficiencies or drive improvements in past roles. Familiarity with tools like SAP and MS Office will be a big plus!
✨Communicate Like a Pro
Since this role involves a lot of cross-functional collaboration, practice articulating your thoughts clearly. Think of scenarios where you successfully influenced stakeholders or resolved conflicts without direct authority.
✨Be Ready for Scenario Planning
Expect questions about risk management and contingency planning. Prepare to discuss how you anticipate potential issues and what steps you take to mitigate risks in customer fulfilment processes.