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For Companies At a Glance
- Tasks: Lead innovative customer engagement strategies and drive cross-functional collaboration.
- Company: Join Sanofi, a pioneering biopharma company transforming patient care.
- Benefits: Enjoy hybrid work, competitive rewards, and extensive health benefits.
- Other info: Inclusive workplace with endless opportunities for personal and professional growth.
- Why this job: Make a real impact on patients' lives while growing your career.
- Qualifications: Experience in omnichannel strategy and strong analytical skills required.
The predicted salary is between 50000 - 65000 £ per year.
Location: Reading, UK
Working Arrangements: Hybrid – 3 days per week on‐site in Reading and 2 days remote
About the job
As a Customer Engagement Manager, you will maximize Share of Voice for our Immunology franchise brands by orchestrating seamless omnichannel strategies. You'll drive Go-To-Market transformation through data-driven insights, innovative pilots, and a performance-led approach that delivers the right message to the right customer, at the right time, through the right channel. Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you’ll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs.
Main responsibilities:
- Lead innovation pilots and test new approaches - Manage multiple Go-To-Market pilots to validate emerging capabilities, identify opportunities, and implement cutting-edge digital and omnichannel solutions across all disease areas
- Drive cross-functional collaboration and alignment - Partner with marketing, sales, medical, and market access teams to align transformation efforts across Specialty Care, share best practices with global teams, and ensure UK requirements are represented in franchise strategy
- Enable teams and enhance customer journeys - Support brand teams in embedding innovation into their planning through practical guidance, and develop fully integrated customer journeys across all indications that deliver industry-leading engagement
- Monitor performance and manage risks proactively - Establish and track key performance indicators across the franchise, analyze campaign effectiveness to identify gaps and opportunities, communicate progress transparently, and escalate risks early to keep initiatives on track
- Build organizational capabilities in digital engagement - Develop team competencies in omnichannel orchestration, data-driven decision-making, and digital tools by partnering with leadership and sales management to ensure training and support meet ambitious goals
- Leverage data to drive strategy and insights - Collaborate on collecting and analyzing customer data to enable segmentation, generate deep insights across key customer groups, and embed an insights-led culture throughout the franchise
About you
- Deep understanding and proven track record in omnichannel strategic development and execution
- Strong analytical capability and ability to digest, summarize, and present complex data clearly and in an action-oriented way to facilitate decision-making
- Strong project management and planning skills with clear communication style
- Intellectual curiosity and growth mindset
- Resilience, persistence and versatility to enable strong upwards and sideways influence
- Ability to prioritize effectively and thrive in ambiguity
We are proud to be a Disability Confident Employer, committed to offering interviews to candidates who request consideration under the Scheme and meet the minimum requirements for this role. If you have a disability and require adjustments for the interview process, please email us at diversity.recruitmentUKIE@sanofi.com. We are dedicated to ensuring an inclusive and supportive experience for all applicants.
Customer Engagement Manager in Reading employer: Sanofi
Contact Detail:
Sanofi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engagement Manager in Reading
✨Tip Number 1
Network like a pro! Reach out to current employees at Sanofi on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching Sanofi’s latest projects and initiatives in customer engagement. Show us that you’re not just interested in the role, but also in how you can contribute to our mission.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've driven successful omnichannel strategies in the past. We love hearing about real experiences that showcase your skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. It shows us you’re genuinely interested in joining our team.
We think you need these skills to ace Customer Engagement Manager in Reading
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Engagement Manager role. Highlight your experience in omnichannel strategies and data-driven insights, as these are key to what we’re looking for!
Showcase Your Analytical Skills: We love a good data story! When you write your application, include examples of how you've used data to drive strategy or improve customer journeys. This will really help us see your analytical capabilities in action.
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key achievements stand out. This will help us quickly understand your fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Sanofi
✨Know Your Omnichannel Strategies
Make sure you understand the latest trends in omnichannel marketing and how they apply to customer engagement. Be ready to discuss specific examples of how you've successfully implemented these strategies in the past.
✨Showcase Your Analytical Skills
Prepare to demonstrate your ability to analyse complex data and present it clearly. Think of instances where your insights led to actionable changes or improvements in customer engagement.
✨Emphasise Collaboration Experience
Highlight your experience working cross-functionally with teams like marketing, sales, and medical. Share stories that illustrate your ability to align diverse groups towards a common goal.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and resilience. Prepare examples that showcase your project management abilities and how you handle ambiguity in fast-paced environments.