Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead innovative omnichannel strategies to enhance customer engagement and drive market transformation.
- Company: Join Sanofi, a pioneering biopharma company dedicated to improving lives through science.
- Benefits: Enjoy hybrid work, competitive rewards, health benefits, and generous parental leave.
- Other info: Be part of a diverse team committed to innovation and personal growth.
- Why this job: Make a real impact in healthcare by transforming patient care for those with immune challenges.
- Qualifications: Proven experience in omnichannel strategy, strong analytical skills, and project management expertise.
The predicted salary is between 50000 - 60000 £ per year.
Location: Reading, UK
Working Arrangements: Hybrid – 3 days per week on‑site in Reading and 2 days remote
As a Customer Engagement Manager, you will maximize Share of Voice for our Immunology franchise brands by orchestrating seamless omnichannel strategies. You'll drive Go-To-Market transformation through data-driven insights, innovative pilots, and a performance-led approach that delivers the right message to the right customer, at the right time, through the right channel.
Ready to get started? Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you’ll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs.
About Sanofi: We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world.
Main responsibilities:
- Lead innovation pilots and test new approaches - Manage multiple Go-To-Market pilots to validate emerging capabilities, identify opportunities, and implement cutting-edge digital and omnichannel solutions across all disease areas.
- Drive cross-functional collaboration and alignment - Partner with marketing, sales, medical, and market access teams to align transformation efforts across Specialty Care, share best practices with global teams, and ensure UK requirements are represented in franchise strategy.
- Enable teams and enhance customer journeys - Support brand teams in embedding innovation into their planning through practical guidance, and develop fully integrated customer journeys across all indications that deliver industry-leading engagement.
- Monitor performance and manage risks proactively - Establish and track key performance indicators across the franchise, analyze campaign effectiveness to identify gaps and opportunities, communicate progress transparently, and escalate risks early to keep initiatives on track.
- Build organizational capabilities in digital engagement - Develop team competencies in omnichannel orchestration, data-driven decision-making, and digital tools by partnering with leadership and sales management to ensure training and support meet ambitious goals.
- Leverage data to drive strategy and insights - Collaborate on collecting and analyzing customer data to enable segmentation, generate deep insights across key customer groups, and embed an insights-led culture throughout the franchise.
About you:
- Deep understanding and proven track record in omnichannel strategic development and execution.
- Strong analytical capability and ability to digest, summarize, and present complex data clearly and in an action-oriented way to facilitate decision-making.
- Strong project management and planning skills with clear communication style.
- Intellectual curiosity and growth mindset.
- Resilience, persistence and versatility to enable strong upwards and sideways influence.
- Ability to prioritize effectively and thrive in ambiguity.
Why choose us?
- Bring the miracles of science to life alongside a supportive, future-focused team.
- Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
- Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
- Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.
Join us in shaping the future of respiratory care and making a difference in the lives of patients across the NHS. We are proud to be a Disability Confident Employer, committed to offering interviews to candidates who request consideration under the Scheme and meet the minimum requirements for this role. If you have a disability and require adjustments for the interview process, please email us at diversity.recruitmentUKIE@sanofi.com. We are dedicated to ensuring an inclusive and supportive experience for all applicants.
Pursue progress, discover extraordinary. Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
Customer Engagement Manager employer: Sanofi
Contact Detail:
Sanofi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engagement Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and values, especially in the context of customer engagement. This will help you tailor your responses and show you're genuinely interested.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of Customer Engagement Manager. Highlight your experience with omnichannel strategies and data-driven insights to make a strong impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and making a difference in patient care.
We think you need these skills to ace Customer Engagement Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about transforming customer engagement and making a difference in patients' lives.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience that aligns with the Customer Engagement Manager role. We love seeing how your skills can contribute to our omnichannel strategies and innovative pilots!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your achievements and experiences are easy to read and understand. This helps us see your potential quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with our team.
How to prepare for a job interview at Sanofi
✨Know Your Omnichannel Strategies
Make sure you understand the key concepts of omnichannel engagement. Be ready to discuss how you would implement these strategies in a real-world scenario, especially in relation to the Immunology franchise brands.
✨Showcase Your Analytical Skills
Prepare to demonstrate your ability to analyse complex data. Bring examples of how you've used data-driven insights to inform decisions or improve customer engagement in previous roles.
✨Highlight Cross-Functional Collaboration
Think of specific instances where you've successfully collaborated with different teams. Be prepared to explain how you can drive alignment across marketing, sales, and medical teams to achieve common goals.
✨Emphasise Your Project Management Experience
Be ready to discuss your project management skills. Share examples of how you've managed multiple projects simultaneously, ensuring timely delivery while maintaining quality and effectiveness.