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- Tasks: Lead learning strategies for customer-facing teams, ensuring they excel and meet compliance standards.
- Company: Join Sanofi, a pioneering biopharma company dedicated to improving lives through innovative science.
- Benefits: Competitive salary, career development opportunities, and a commitment to diversity and inclusion.
- Why this job: Make a meaningful impact on healthcare while shaping the future of chronic condition care.
- Qualifications: Strong leadership, stakeholder management, and project coordination skills required.
- Other info: Dynamic work environment with opportunities for growth across functions and regions.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Location: Reading, UK
Travel: 10-15%
Job Type: Full time
About This Job
As Customer Facing Learning & Development Lead UK & Ireland within our Customer Facing Learning & Development team, you'll drive the learning strategy that empowers our customer-facing teams across the UK & Ireland to excel. This is a strategic business partner role where you'll lead a team, manage budgets, and translate global L&D objectives into impactful local learning programs—from product launches and onboarding to certification and capability building. You’ll work at the intersection of business strategy and people development, ensuring our teams have the skills and knowledge to deliver excellence while meeting compliance and audit standards.
Main Responsibilities
- Partner with global learning teams and local business stakeholders to design and deliver learning strategies that support product launches, onboarding programs, and capability building initiatives.
- Ensure all customer-facing employees meet training, certification, and compliance requirements, maintaining readiness for internal audits.
- Create and manage the local learning calendar, balancing business priorities with efficient scheduling to minimize time away from core responsibilities.
- Deliver engaging face-to-face and virtual training sessions as a qualified trainer, certifying customer-facing employees on key programs.
- Monitor training effectiveness through performance indicators and implement improvements based on insights and feedback.
- Gather local learning needs and collaborate with global teams, vendors, and compliance partners to translate business goals into practical, impactful learning solutions.
About You
- Strong leadership and people development skills— you can inspire, coach, and grow a team while managing budgets and making informed, data-driven decisions.
- Excellent stakeholder management abilities— you build productive partnerships across global teams, local business leaders, vendors, and compliance partners.
- Project management and coordination expertise— you can juggle multiple initiatives, timelines, and priorities while keeping everything on track.
- Confident facilitation skills— you deliver engaging, inclusive training sessions in both face-to-face and virtual settings.
- Fluency in English (written and spoken)— essential for collaborating with global teams and creating learning content.
- Comfortable with learning technology and platforms— you adapt quickly to new tools and use them effectively to enhance learning experiences.
Why choose us?
- Help shape the future of care for chronic and complex conditions like aT1D, Type 2 diabetes, transplant, and cardiovascular disease.
- Drive meaningful impact at global scale: our medicines reach more than 100 million people each year.
- Be part of a simpler, digital- and AI-powered business that’s rethinking how we work and engage with the world.
- Turn bold ideas into breakthrough launches, with multiple new therapies planned through 2030 and beyond.
- Stretch your career in a development playground, with opportunities across functions, regions, and the entire product lifecycle.
- Work in a place that combines global scale with local expertise, backed by a strong culture of collaboration and shared purpose.
- Contribute to innovations that improve outcomes, relieve pressure on healthcare systems, and expand access worldwide.
- Join a team that’s not just transforming treatment — but asking what’s next, and making it real.
- Join a workplace where diversity, equity, and inclusion are at the core, with Employee Resource Groups and leadership programs that celebrate every voice.
We are proud to be a Disability Confident Employer, committed to offering interviews to candidates who request consideration under the Scheme and meet the minimum requirements for this role. If you have a disability and require adjustments for the interview process, please email us at diversity.recruitmentUKIE@sanofi.com. We are dedicated to ensuring an inclusive and supportive experience for all applicants.
Visas for those who do not already have the right to work in the UK will be considered on a case by case basis according to business needs and resources.
Pursue Progress. Discover Extraordinary. Join Sanofi and step into a new era of science—where your growth can be just as transformative as the work we do. We invest in you to reach further, think faster, and do what’s never-been-done-before. You’ll help push boundaries, challenge convention, and build smarter solutions that reach the communities we serve. Ready to chase the miracles of science and improve people’s lives? Let’s Pursue Progress and Discover Extraordinary—together.
At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status or other characteristics protected by law.
Customer-Facing Learning & Development Lead UK & Ireland in Reading employer: Sanofi US
Contact Detail:
Sanofi US Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer-Facing Learning & Development Lead UK & Ireland in Reading
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. The more people you know, the better your chances of landing that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you stand out and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your interview skills with a friend or mentor. Get comfortable answering common questions and discussing your experience. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your appreciation and keeping you top of mind. Plus, it’s a great chance to reiterate your enthusiasm for the role.
We think you need these skills to ace Customer-Facing Learning & Development Lead UK & Ireland in Reading
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the role of Customer-Facing Learning & Development Lead. We want to see how you can drive learning strategies and support our teams!
Showcase Your Leadership Skills: Since this role involves leading a team, don’t forget to emphasise your leadership experience. Share examples of how you've inspired and developed others, as well as how you’ve managed budgets and made data-driven decisions.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills. We appreciate straightforward communication!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sanofi US
✨Know Your Learning Strategy
Before the interview, dive deep into Sanofi's learning strategy and how it aligns with their business goals. Be ready to discuss how you can contribute to their customer-facing teams by translating global L&D objectives into local initiatives.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership and people development skills. Think about times when you've inspired or coached a team, managed budgets, or made data-driven decisions that led to successful outcomes.
✨Engage with Stakeholders
Demonstrate your stakeholder management abilities by discussing past experiences where you built productive partnerships. Be specific about how you collaborated with global teams and local business leaders to achieve common goals.
✨Be Ready to Facilitate
Since this role involves delivering engaging training sessions, practice your facilitation skills. Prepare to discuss your approach to creating inclusive training environments, both face-to-face and virtually, and be ready to share feedback you've received on your training effectiveness.
