At a Glance
- Tasks: Coordinate customer fulfilment to ensure timely delivery of medicines and vaccines.
- Company: Join Sanofi, a leading biopharma company dedicated to improving lives.
- Benefits: Flexible working, comprehensive healthcare, and well-being programs.
- Other info: Be part of a diverse team driving innovation and sustainability.
- Why this job: Make a real impact in healthcare by ensuring patient access to vital treatments.
- Qualifications: Experience in supply chain operations and strong analytical skills required.
The predicted salary is between 40000 - 50000 £ per year.
As Senior Customer Fulfilment Coordinator within our Customer Service team, you'll sit at the heart of our supply chain operations - ensuring the right products reach the right customers at the right time, every time. Based in Reading, UK, you'll play a central role in our customer fulfilment operations - managing day-to-day supply execution, driving cross-functional collaboration, and making real-time decisions that directly protect patient access to our medicines and vaccines.
- Manage daily S&OE execution: proactively forecast shortages and OOS issues 4 weeks ahead; apply short-term stock management to steer Stock in Trade and SIT performance.
- Make critical fulfilment decisions: determine product allocation, backorder policies, batch eligibility for short shelf-life products, and OOS/shortage thresholds; communicate mitigation actions (delays, substitutions, quantity modifications) to stakeholders.
- Monitor end-to-end fulfilment performance through analytics and reporting: prepare KPIs (S&OE, OTIF, RCA) and key monthly reports; identify inefficiencies and drive continuous improvement.
- Ensure quality, compliance, and risk management: support product recalls with the Quality Team, manage obsolescence and destructions, maintain audit records, and ensure all activities comply with wholesale licence and GDP standards.
- Coordinate across internal and external partners: work with warehouse, 3PL, supply planning, commercial teams, and customers; attend key customer meetings; enable SC Customer Engagement communications.
- Provide vaccine operational support: act as key point of contact for CEP upgrades; create and maintain Supply Chain SOPs and Work Instructions.
- Collaborate with supply planning and SCBP: ensure sufficient local product supply; support month-end closing and sales objective execution.
Demonstrable experience in Customer Fulfilment, supply chain operations, or related functions in biopharma, with proven ability to manage complex, multi-stakeholder processes. Strong analytical skills with proficiency in SAP, CCM, and MS Office; ability to interpret data, identify root causes, and drive process improvements. Excellent communication and negotiation skills; demonstrated ability to influence and collaborate across functions without direct authority. Strong understanding of downstream biopharma processes, local trade environment, and wholesale/distribution operations; knowledge of GDP and quality management systems. Skilled in scenario planning, risk/benefit analysis, contingency planning, and problem-solving; ability to anticipate consequences and identify mission-critical issues. Bachelor's degree; fluent in English.
Join a global network that powers how Sanofi delivers - seamlessly, purposefully, and at scale. In Manufacturing & Supply, you'll help reimagine how life-changing treatments reach people everywhere, faster.
Senior Customer Fulfilment Coordinator in Reading employer: Sanofi Inc.
At Sanofi, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Reading. As a Senior Customer Fulfilment Coordinator, you'll not only play a pivotal role in ensuring timely access to life-saving medicines but also benefit from extensive employee growth opportunities, flexible working options, and a commitment to diversity and inclusion. Join us in our mission to improve lives while enjoying comprehensive healthcare benefits and a supportive environment that empowers you to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Fulfilment Coordinator in Reading
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Sanofi. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of supply chain operations and customer fulfilment. Be ready to discuss how your experience aligns with the job description.
✨Tip Number 3
Show off your analytical skills! Bring examples of how you've used data to drive improvements in past roles. This will demonstrate your ability to monitor fulfilment performance effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team.
We think you need these skills to ace Senior Customer Fulfilment Coordinator in Reading
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Customer Fulfilment Coordinator role. Highlight your experience in supply chain operations and customer fulfilment, and don’t forget to mention any relevant skills like analytical abilities and cross-functional collaboration.
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to manage complex processes and drive improvements. Use metrics where possible to show how you’ve made a difference in previous positions.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon unless it’s relevant to the role. We want to see your personality shine through, so let your passion for biopharma and customer fulfilment come across!
Apply Through Our Website:We encourage you to apply directly through our website. This ensures your application gets to the right people quickly and allows us to keep track of all applicants efficiently. Plus, it’s super easy to do!
How to prepare for a job interview at Sanofi Inc.
✨Know Your Supply Chain Stuff
Make sure you brush up on your knowledge of supply chain operations, especially in the biopharma sector. Understand the key processes involved in customer fulfilment and be ready to discuss how you can manage complex, multi-stakeholder scenarios effectively.
✨Show Off Your Analytical Skills
Prepare to demonstrate your analytical prowess. Familiarise yourself with relevant tools like SAP and MS Office, and be ready to interpret data and identify inefficiencies. Think of examples where you've used analytics to drive process improvements in past roles.
✨Communicate Like a Pro
Since this role involves a lot of cross-functional collaboration, practice your communication skills. Be prepared to discuss how you've influenced stakeholders without direct authority and share specific examples of successful negotiations or collaborations.
✨Be Ready for Scenario Planning
Anticipate questions around scenario planning and risk management. Think about past experiences where you had to make critical fulfilment decisions under pressure. Highlight your ability to foresee potential issues and how you’ve successfully navigated them.
