Medical Operations Manager in Reading

The Medical Operations Manager is responsible for ensuring that all Managed Access Programme (MAP) requests across the UK and Ireland for Sanofi Specialty Care are dealt with in a compliant and timely manner.

Responsibilities

• Own MAP activities end to end – act as the MAP SME, guide local teams through the process, progress approvals with global colleagues, support MAP portal use, and track all patient requests through to completion.
• Be the go-to expert and trainer – provide clear guidance and training to stakeholders, support effective use of MAP tools and systems, respond to queries promptly, and ensure consistent understanding of MAP processes.
• Ensure compliant documentation and archiving – support timely and accurate completion of all MAP documentation, oversee compliant tracking of product requests, and ensure information is archived in line with global and local standards.
• Improve how we work – collaborate with Medical, PV, Regulatory, Legal, Quality, Supply Chain, and Customer Services to strengthen MAP processes, quality and timelines; improve metrics; enhance local tools and trackers; and support FoC and PTA pathways.
• Support medical operations and governance – assist the Head of Medical Operations, Compliance and Governance across the Specialty Care Business Unit; contribute to audit and inspection readiness and responses, support RMM oversight, and enable evidence generation activities as required.
• Lead with integrity, safety and accountability – uphold ethical standards and governance requirements, seek guidance when needed, and promote a safe working environment by following EHS procedures, reporting incidents, and contributing to continuous safety improvement.

Qualifications

• Educated to degree level or higher in a scientific or healthcare discipline, or equivalent professional experience.
• Proven project management experience, with strong organisational skills and the ability to prioritise workload and adapt to changing requirements.
• Sound knowledge of regulatory guidelines, including the Medicines Act, Human Medicines Regulations, ABPI/IPHA Code of Practice, and SOPs, with experience applying these within a business environment.
• Thorough knowledge of relevant GxP, company procedures, therapy areas, and products; familiarity with regulated pharmaceutical operations is essential.
• Understanding of the healthcare landscape, including the structure of the NHS; knowledge of Specialty Care products and therapeutic areas is preferred.
• Experience working within the UK regulatory environment is highly desirable, including familiarity with UK‑specific healthcare stakeholders and compliance frameworks.
• Strong communication skills (written, verbal, and non‑verbal) with the ability to engage effectively at all organisational levels and build cross‑functional relationships.
• Proactive, detail‑oriented team player with a flexible approach, able to learn quickly, work effectively in a fast‑paced environment and remain calm under pressure.

Benefits

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
• Enjoy a thoughtfully crafted rewards package that recognises your contribution and amplifies your impact.
• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high‑quality healthcare, prevention and wellness programs, and at least 14 weeks' gender‑neutral parental leave.

Join us in shaping the future of respiratory care and making a difference in the lives of patients across the NHS. Pursue Progress. Discover Extraordinary. Join Sanofi and step into a new era of science – where your growth can be just as transformative as the work we do. We invest in you to reach further, think faster and do what’s never‑been‑done‑before. You’ll help push boundaries, challenge convention and build smarter solutions that reach the communities we serve. Ready to chase the miracles of science and improve people’s lives? Let’s Pursue Progress and Discover Extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status or any other characteristics protected by law. We are proud to be a Disability Confident Employer, committed to offering interviews to candidates who request consideration under the Scheme and meet the minimum requirements for this role.