At a Glance
- Tasks: Configure SaaS software for pharma and biotech, ensuring smooth study launches.
- Company: Join a mission-driven company focused on life-saving research.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Work in a dynamic environment with a focus on participant support.
- Why this job: Make a real difference in research while collaborating with diverse teams.
- Qualifications: Experience in SaaS configuration and strong problem-solving skills.
The predicted salary is between 40000 - 50000 € per year.
As a Solutions Engineer, you will play a key role in delivering our configured SaaS software to pharma and biotech companies, ensuring it meets the needs of customers engaged in life‑saving research. Your work directly enables studies to launch smoothly, participants to move confidently through their journeys, and research teams to focus on outcomes rather than tooling.
What you’ll be doing:
- Study Configuration & Setup: Analyse customer requirements and configure Sano’s products to match their needs. Perform gap analysis to recommend configurations or new product development.
- Logistics Configuration & Setup: When required (e.g. launching in a new country or a new type of testing), help onboard and support the integration with new logistics providers.
- Quality Assurance: Test and verify that all configurations meet design specifications and function properly, ensuring the highest level of quality.
- Customer Collaboration: Participate in implementation calls with clients and internal teams, translating requirements into technical setups and providing solutions for any configuration challenges.
- Documentation & Training: Develop clear, user‑friendly documentation and training materials to support external users in configuring and testing their studies.
- Technical Adjustments: Manage and modify technical details like JSON blurbs and HTML blocks to ensure smooth and accurate study setup.
- Process Improvement: Provide feedback on tools and workflows to enhance the efficiency of study setup and delivery processes.
- Participant Support & Navigation: Support study participants when needed by responding to queries and configuring study communication, ensuring a smooth and compassionate participant experience.
- Kit Operations: Manage genetic kits throughout their lifecycle, manually updating orders which aren’t fully integrated, and investigating any issues.
This job is for you if you:
- Have requirement analysis and possess a strong quality assurance mindset (experience with automation is a plus).
- Are knowledgeable in SaaS configuration and have an understanding of the software development lifecycle (SDLC).
- Thrive in customer‑facing roles, demonstrating professionalism and a solution‑oriented approach to meeting customer needs.
- Have strong collaboration skills and enjoy working cross‑functionally with product, engineering, and customer success teams.
- Are familiar with process documentation and are adept at creating and managing data flows and change management processes.
- Enjoy unpicking problems and getting at the root cause of issues.
- Are compassionate and motivated by the fact that real participants sit on the other side of every study configuration you build.
- Feel comfortable talking directly with participants and helping them navigate their study journey.
Even better if you have:
- Experience in life sciences or working with clinical research software.
- Light technical fluency (e.g. reading configs, JSON, APIs, or similar) and comfort collaborating closely with engineers.
- Prior experience working with scaling SaaS products and finding creative solutions to fill gaps in early‑stage products.
- Skills in presentation and training delivery, with a keen ability to support external and internal users.
We can only accept applications from those eligible to live and work in the UK or in the USA (for specific roles). We are unable to sponsor visas for this position.
Solutions Engineer employer: Sano Genetics
At Sano, we pride ourselves on being an exceptional employer, offering a collaborative and innovative work culture that empowers our Solutions Engineers to make a real impact in the life sciences sector. With a strong focus on employee growth, we provide ample opportunities for professional development and encourage our team members to thrive in their roles while contributing to life-saving research. Located in a vibrant environment, our company fosters a compassionate approach to work, ensuring that every team member feels valued and motivated by the meaningful contributions they make to participants' journeys.
StudySmarter Expert Advice🤫
We think this is how you could land Solutions Engineer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to Solutions Engineering. Think about how your skills align with the job description and be ready to share specific examples of your past experiences.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss how you've tackled challenges in previous roles, especially those that relate to customer needs and technical configurations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Solutions Engineer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Solutions Engineer role. Highlight your experience with SaaS configuration and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Problem-Solving Skills:In your application, share examples of how you've tackled challenges in previous roles. We love candidates who can unpick problems and find solutions, especially in customer-facing situations. Let us know how you’ve made a difference!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it's relevant. We appreciate clarity, especially when it comes to technical details and configurations.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Sano Genetics
✨Know Your SaaS Inside Out
Make sure you understand the ins and outs of SaaS configuration, especially in relation to the life sciences sector. Brush up on how software development lifecycle (SDLC) works and be ready to discuss how you can apply this knowledge to meet customer needs.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex problems in previous roles. Be ready to explain your thought process when unpicking issues and how you’ve collaborated with teams to find solutions. This will demonstrate your analytical mindset and ability to work cross-functionally.
✨Emphasise Quality Assurance Experience
Since quality assurance is key for this role, come prepared to discuss your experience in testing and verifying configurations. Highlight any automation tools you've used and how they improved efficiency in your past projects.
✨Practice Compassionate Communication
As you'll be interacting with study participants, practice how you would explain technical concepts in a user-friendly way. Think about how you can make their journey smoother and be ready to share your approach to ensuring a compassionate participant experience.
