At a Glance
- Tasks: Configure SaaS software for pharma and biotech, ensuring smooth study launches.
- Company: Join a pioneering company making a difference in life-saving research.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic role with a focus on quality assurance and process improvement.
- Why this job: Be part of impactful projects that support real participants in their research journeys.
- Qualifications: Experience in SaaS configuration and strong collaboration skills required.
The predicted salary is between 40000 - 50000 € per year.
As a Solutions Engineer, you will play a key role in delivering our configured SaaS software to pharma and biotech companies, ensuring it meets the needs of customers engaged in life‑saving research. Your work directly enables studies to launch smoothly, participants to move confidently through their journeys, and research teams to focus on outcomes rather than tooling.
What you’ll be doing:
- Study Configuration & Setup: Analyse customer requirements and configure Sano’s products to match their needs. Perform gap analysis to recommend configurations or new product development.
- Logistics Configuration & Setup: When required (e.g. launching in a new country or a new type of testing), help onboard and support the integration with new logistics providers.
- Quality Assurance: Test and verify that all configurations meet design specifications and function properly, ensuring the highest level of quality.
- Customer Collaboration: Participate in implementation calls with clients and internal teams, translating requirements into technical setups and providing solutions for any configuration challenges.
- Documentation & Training: Develop clear, user‑friendly documentation and training materials to support external users in configuring and testing their studies.
- Technical Adjustments: Manage and modify technical details like JSON blurbs and HTML blocks to ensure smooth and accurate study setup.
- Process Improvement: Provide feedback on tools and workflows to enhance the efficiency of study setup and delivery processes.
- Participant Support & Navigation: Support study participants when needed by responding to queries and configuring study communication, ensuring a smooth and compassionate participant experience.
- Kit Operations: Manage genetic kits throughout their lifecycle, manually updating orders which aren’t fully integrated, and investigating any issues.
This job is for you if you:
- Have requirement analysis and possess a strong quality assurance mindset (experience with automation is a plus).
- Are knowledgeable in SaaS configuration and have an understanding of the software development lifecycle (SDLC).
- Thrive in customer‑facing roles, demonstrating professionalism and a solution‑oriented approach to meeting customer needs.
- Have strong collaboration skills and enjoy working cross‑functionally with product, engineering, and customer success teams.
- Are familiar with process documentation and are adept at creating and managing data flows and change management processes.
- Enjoy unpicking problems and getting at the root cause of issues.
- Are compassionate and motivated by the fact that real participants sit on the other side of every study configuration you build.
- Feel comfortable talking directly with participants and helping them navigate their study journey.
Even better if you have:
- Experience in life sciences or working with clinical research software.
- Light technical fluency (e.g. reading configs, JSON, APIs, or similar) and comfort collaborating closely with engineers.
- Prior experience working with scaling SaaS products and finding creative solutions to fill gaps in early‑stage products.
- Skills in presentation and training delivery, with a keen ability to support external and internal users.
We can only accept applications from those eligible to live and work in the UK or in the USA (for specific roles). We are unable to sponsor visas for this position.
Solutions Engineer in London employer: Sano Genetics
At Sano, we pride ourselves on being an exceptional employer, offering a collaborative and innovative work culture that empowers our Solutions Engineers to make a real impact in the life sciences sector. With a strong focus on employee growth, we provide ample opportunities for professional development and encourage our team members to thrive in their roles while contributing to life-saving research. Located in a vibrant environment, our company fosters a compassionate approach to work, ensuring that every employee feels valued and motivated by the meaningful contributions they make to participants' journeys.
StudySmarter Expert Advice🤫
We think this is how you could land Solutions Engineer in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its products, especially if they’re in the SaaS space. Be ready to discuss how your skills align with their needs, and don’t forget to have some questions prepared to show your interest.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share examples of how you've tackled challenges in previous roles. This is especially important for a Solutions Engineer, where understanding customer needs and providing solutions is key.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team at StudySmarter.
We think you need these skills to ace Solutions Engineer in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Solutions Engineer role. Highlight your experience with SaaS configuration and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Problem-Solving Skills:In your application, share examples of how you've tackled challenges in previous roles. We love candidates who can unpick problems and find solutions, especially in customer-facing situations. Let us know how you’ve made a difference!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it's relevant. We appreciate clarity, especially when it comes to technical details and configurations.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Sano Genetics
✨Know Your SaaS Inside Out
Make sure you understand the SaaS software you'll be working with. Familiarise yourself with its features, especially how it applies to pharma and biotech companies. This will help you discuss how you can tailor solutions to meet customer needs during the interview.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've unpicked problems and found solutions. Think about times when you had to analyse requirements or perform gap analysis. This will demonstrate your analytical mindset and ability to tackle challenges head-on.
✨Emphasise Collaboration Experience
Since this role involves working cross-functionally, highlight your experience collaborating with different teams. Share stories that showcase your professionalism and solution-oriented approach, especially in customer-facing situations.
✨Prepare for Technical Questions
Brush up on your technical knowledge, especially around JSON, APIs, and the software development lifecycle. Be ready to discuss how you’ve managed technical details in past roles, as this will show your comfort level with the technical aspects of the job.
