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- Tasks: Engage with patients and clients, ensuring smooth programme adherence and excellent customer experience.
- Company: Join Sanius Health, a leader in real-world evidence and patient data platforms.
- Benefits: Enjoy competitive salary, stock options, performance bonuses, and a flexible working environment.
- Other info: Fast-paced role with rapid progression and direct exposure to senior leadership.
- Why this job: Make a real impact on patient outcomes while working at the intersection of healthcare and AI.
- Qualifications: Degree from a leading university, strong writing skills, and previous customer service experience.
The predicted salary is between 30000 - 40000 £ per year.
About Sanius Health
Sanius Health is a leading real world evidence and patient generated data platform operating across healthcare and life sciences, with a focus on rare and underserved conditions. The platform integrates hospital pathways, genomic insights and longitudinal disease management into a predictive infrastructure that supports advanced therapies, care coordination and decision grade clinical insight. Through its disease registries across rare disease and oncology, Sanius Health enables clinical trial recruitment, regulatory validation and reimbursement pathways, connecting healthcare providers, researchers and life sciences organisations through established research partnerships. Sanius is deeply embedded across care delivery, including integration with one of the largest primary care provider footprints in the United Kingdom.
This enables support across patient management, pathway redesign, cost improvement and accelerated clinical trials, while generating high quality evidence for regulators, payers and life sciences partners. The platform holds particular strength in rare diseases and haematology, with active programmes across sickle cell disease, myeloproliferative neoplasms, multiple myeloma, Waldenström’s macroglobulinaemia, chronic myeloid leukaemia and chronic lymphocytic leukaemia. Sanius operates at the intersection of data, clinical delivery and life sciences, providing a scalable infrastructure that supports both real world research and operational transformation across healthcare systems.
The Opportunity
We are looking for an exceptional Operations and Support Manager to operate at the centre of delivery across our healthcare and life sciences programmes. This is a high impact role with direct exposure to senior leadership, clinical partners and commercial teams. You will take ownership of turning complex discussions into structured outputs, ensuring multiple projects progress with clarity, pace and precision. This role is critical to how Sanius delivers.
Key Responsibilities
- Engage proactively with patients through regular phone calls and emails, fostering their active participation to keep the programme adherence at 100%
- Connect with external clients and potential customers, be they patients, providers, or researchers
- Possess excellent writing abilities, capable of seamlessly tailoring your communication to diverse audiences
- Be responsible for customer experience with at least one year experience in this area
- Efficiently prioritise and manage your workload under pressure
- Report on the successes of your work and track KPIs
- Have great attention to detail and an understanding of what makes a great customer experience
- Be proactive, enthusiastic, and eager to learn with a strong desire to continuously expand your knowledge and skills
- Collate feedback and liaise with the Head of Patient Ecosystem on complaints and compliments
- Report Incidents and significant events and liaise with the Head of Patient Ecosystem on Incidents and Significant events
- Liaise with product and tech support team on technical issues
- Work closely with line manager and wider team on service improvement
What We Are Looking For
- A degree from a leading university with a minimum 2:1
- Exceptional writing ability, with a clear and structured style
- Previous customer service experience
- Excellent communication and writing skills
- Excellent listening skills, with the ability to capture detail and nuance
- Ability to work effectively as part of a team and build strong relationships
- High attention to detail with a strong bias for execution
Working Style
- Canary Wharf, London based, office based role due to the operational and collaborative requirements of the position
- Fast paced environment with high expectations
- Direct exposure to senior stakeholders across healthcare and life sciences
- High ownership and accountability from day one
Why Join Sanius
- Work on programmes that directly impact patient outcomes at scale
- Operate at the intersection of AI, healthcare and life sciences
- Gain exposure to national level transformation programmes and global partners
- Be part of a high performance team delivering real world impact
- Opportunity to participate in the company’s growth through potential stock options
Ownership and Reward
- Equity: Early-stage stock options (£7,000 allocation) with clear progression as you grow
- Performance Bonus: Up to £5,000 based on individual impact and company performance
- Clear salary and equity progression framework
Speed and Career Growth
- Rapid Progression: Promotion reviews every 6-9 months
- Opportunity to lead projects within your first 3–6 months
- Access to leadership and board-level exposure
- No waiting years for responsibility
Flexibility and Time
- Hybrid working with optional remote periods
- Work-from-anywhere: 1-2 weeks per year
- Two-week company-wide closure over Christmas
- Additional 1 week company-wide closure in summer
Learning and Development
- Annual learning budget (£500–£2000 depending on role)
- Sponsored certifications across Patient, AI, data, clinical and related fields
- Conference access (HPCC, NHSS, Rewired, ISPOR, BSH and others)
Tools and Environment
- Tech setup budget including MacBook and home working setup
Culture and Office Experience
- Unlimited drinks in the office
- Freshly baked cookies every day at 3pm
- Monthly team socials
- First Wednesday team breakfast each month
Impact and Mission
- Work on real-world healthcare problems impacting millions of patients
- Direct exposure to NHS, pharma and global health systems
- Build technology used across hospitals and national programmes
What Makes This Different
- Build something used by millions of patients within your first year
- Own real products, not slides
- Work directly with VP, CEOs, clinicians and global partners from day one
Closing Date
Applications close on Friday, 30 April 2026. This role is designed for individuals who are highly capable, structured in their thinking and comfortable operating in complex environments where clarity, precision and execution matter. To apply for this position, please attach your CV and adjust the message with a cover letter for this application and share it with careers@saniushealth.com
Patient Engagement and Acquisition Support employer: Sanius Health
Contact Detail:
Sanius Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Engagement and Acquisition Support
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare and life sciences sectors, especially those connected to Sanius Health. Use LinkedIn to connect and engage with them; you never know who might help you land that interview!
✨Tip Number 2
Prepare for your interviews by researching Sanius Health's projects and values. Show us that you understand our mission and how you can contribute to patient engagement and acquisition. Tailor your responses to reflect our focus on real-world evidence and patient-generated data.
✨Tip Number 3
Practice your communication skills! Since this role involves connecting with patients and clients, being able to articulate your thoughts clearly is key. Try mock interviews with friends or use online platforms to refine your style.
✨Tip Number 4
Don’t forget to follow up after your interviews! A simple thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in the minds of the hiring team at Sanius Health.
We think you need these skills to ace Patient Engagement and Acquisition Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the role. Highlight your writing abilities and customer service experience, as these are key for us at Sanius Health.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about patient engagement and how your background makes you a great fit for our team. Keep it clear and structured!
Showcase Your Communication Skills: Since this role involves connecting with patients and clients, demonstrate your excellent communication skills in your application. Use concise language and ensure your writing is engaging and easy to understand.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Sanius Health
✨Know Your Stuff
Before the interview, dive deep into Sanius Health's mission and the specifics of the Patient Engagement and Acquisition Support role. Familiarise yourself with their work in rare diseases and how they integrate data into healthcare. This knowledge will help you connect your skills to their needs.
✨Showcase Your Communication Skills
Since this role requires excellent writing and communication abilities, prepare examples that highlight your experience in these areas. Think about times when you tailored your communication for different audiences or resolved customer issues effectively.
✨Demonstrate Proactivity
Sanius values proactive individuals, so come prepared with ideas on how you can enhance patient engagement and improve customer experience. Share specific strategies you've used in the past to keep clients engaged and satisfied.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the role and the company. Inquire about their current projects, challenges they face in patient engagement, or how they measure success in this position. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.