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- Tasks: Provide compassionate support to individuals facing mental health challenges via phone, email, and text.
- Company: Join SANE, a dedicated organization supporting mental health with a 365-day crisis line.
- Benefits: Enjoy flexible shifts, comprehensive training, and a nurturing team environment.
- Why this job: Make a real impact in people's lives while working in a supportive and empathetic culture.
- Qualifications: 1 year of mental health experience required; counseling or psychology qualifications are a plus.
- Other info: Initial one-year contract with a six-month probation; starting salary between £26,000 - £28,000.
The predicted salary is between 26000 - 28000 £ per year.
We are looking for people interested in providing compassionate support to people affected by mental health problems. This includes supporting people with severe mental illness, and carers, families and friends. You will provide support by telephone, email and text, as well as forming a close team with our skilled volunteers, who you will help to oversee through their development.
SANEline Support Officers provide support to callers with a wide range of mental health problems, via our confidential crisis line, SANEline that is open 365 days a year.
The role would be for up to 5 days per week, a mixture of daytime shifts and frequent evening & weekend work to cover a 365 day service operating until 10.30pm.
Working on SANEline requires empathy and resilience and we take pride in providing a nurturing environment and unwavering support to our teams., To work within SANE’s framework, including regular check-ins, debriefs, and weekly team meetings. To receive the full SANEline training and further online training opportunities within specific areas., Please note we’re not responsible for the content of job ads, as they’re posted by the recruiter. We’ll aim to resolve the reported issue and we’ll use your feedback to improve the quality of our ads.
You must have experience of working in the mental health field.
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You are personable, highly compassionate, and genuinely interested in supporting people from all walks of life.
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You are a warm and confident communicator.
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You can work collaboratively with your team and volunteers to ensure delivery of a high-quality service on SANEline.
We are also keen to hear from people interested in different hours, or bank work, in particular those with counselling, psychology or therapy qualifications., * Ideally 1 year mental health work experience
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To undergo an enhanced DBS check
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Expected start date – April 2025
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For bank staff – availability of a minimum of 1 day every week – this can include weekends.
£26,000 – £28,000 per year depending on experience
Full-time
Contract (Initial one-year contract, subject to six months’ probationary period )
Actively Interviewing, Starting Salary: £26 – 28k per annum depending on experience
SANEline Support Officer employer: SANE
Contact Detail:
SANE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SANEline Support Officer
✨Tip Number 1
Familiarize yourself with SANE's mission and values. Understanding our commitment to providing compassionate support will help you align your approach during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your experience in the mental health field. Be prepared to discuss specific situations where you've provided support, showcasing your empathy and resilience, which are crucial for this position.
✨Tip Number 3
Prepare to discuss your communication style. As a SANEline Support Officer, you'll need to be a warm and confident communicator, so think of examples that illustrate your ability to connect with people from diverse backgrounds.
✨Tip Number 4
Be flexible with your availability. Since the role requires evening and weekend shifts, showing your willingness to work varied hours can set you apart from other candidates and demonstrate your commitment to the service.
We think you need these skills to ace SANEline Support Officer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the SANEline Support Officer position. Understand the key responsibilities, such as providing compassionate support and working collaboratively with volunteers.
Highlight Relevant Experience: In your application, emphasize your experience in the mental health field. Mention any specific roles or situations where you demonstrated empathy, resilience, and effective communication.
Showcase Your Skills: Clearly outline your skills that align with the job requirements, such as warm communication, teamwork, and the ability to work under pressure. Use examples to illustrate how you've successfully applied these skills in past roles.
Tailor Your Application: Customize your CV and cover letter to reflect the values and mission of SANE. Show your genuine interest in supporting individuals affected by mental health issues and your commitment to providing high-quality service.
How to prepare for a job interview at SANE
✨Show Your Empathy
As a SANEline Support Officer, empathy is key. Be prepared to share examples from your past experiences where you provided compassionate support to individuals facing mental health challenges. This will demonstrate your understanding and ability to connect with callers.
✨Highlight Your Communication Skills
Effective communication is crucial in this role. During the interview, emphasize your warm and confident communication style. You might want to discuss how you've successfully communicated with diverse groups or handled sensitive conversations in previous roles.
✨Discuss Team Collaboration
This position requires working closely with a team and volunteers. Be ready to talk about your experience in collaborative environments, how you’ve supported team members, and any leadership roles you’ve taken on to ensure high-quality service delivery.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and resilience. Think of specific situations where you had to manage a crisis or support someone in distress, and be ready to explain your thought process and actions taken.
