At a Glance
- Tasks: Join our friendly team to assist patients and manage appointments efficiently.
- Company: Sandy Lane Surgery & St Peter's Medical Practice, a supportive GP practice.
- Benefits: Flexible 25-hour work week with a friendly environment and team support.
- Other info: Opportunity for growth in a dynamic healthcare setting.
- Why this job: Make a real difference in patient care while developing your communication skills.
- Qualifications: GCSEs in Maths and English, customer service experience, and a passion for helping others.
The predicted salary is between 23970 - 26483 £ per year.
Sandy Lane Surgery & St Peter's Medical Practice are looking to expand their reception team with an exciting opportunity for an Experienced Medical Receptionist to join our friendly GP Practice whose main site is in Ravensdale and a branch surgery site in Mansfield Town Centre. Experience of General Practice or NHS work is highly desirable.
The role of the Experienced Medical Receptionist can at times be very demanding, so we are looking for someone who is confident, has excellent communication skills, is highly organised and good at multi-tasking. Working hours for the right candidate will be 25 hours - Monday to Friday working on a rota basis - mornings and afternoons. Our operational hours are: Monday-Friday 8am to 6.30pm with a rota system to cover extended hours (currently Tuesday evenings until 8pm and some Saturdays 9am - 5pm).
Main Duties of the JobThe main purpose of the role is to receive, assist and direct patients in accessing appropriate services of healthcare professionals in a courteous, efficient, and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
- Book/cancel/re-arrange Doctors, Nurses and Other Healthcare professionals appointments in line with the agreed practice policy.
- Support the practice with administrative duties required, including issuing of repeat prescriptions, e-mails, tasks, workflow, SARs requests, private medical paperwork and any supportive duties as and when required.
We value our team offering a friendly environment in which to work, with other enthusiastic members who understand Primary Care demands. Encouraging each team member to be focused, having ownership, engagement and responsibilities to ensure support and efficiency for achievement. 9740 registered patients, 4 GP Partners and 2 Locums at present.
Job Responsibilities- Ensure an effective and efficient Reception service is provided to patients and any other visitors to the Practice.
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
- Deal with all general enquiries, explain procedures and make new/follow-up appointments.
- Using your own judgement and communication skills, ensure that patients with no prior appointment but who need an urgent appointment are seen in a logical and non-disruptive manner.
- Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover, ensuring all procedures are completed.
- Receive and make telephone calls as required. Divert/Transfer calls, take messages and ensure accuracy of detail and prompt delivery of information to the correct department/team member.
- All home visits are to be discussed with the GPs promptly.
- Process and action repeat prescription requests in accordance with the Practice guidelines and ensure that they are ready for collection by the patient within 48 hours, using the clinical software.
- To uphold and abide by the Practice Policy, requirements to support patient service delivery and to assist in the distribution of relevant Practice leaflets, booklets, health promotion questionnaires to patients.
- Advise patients and take payment of relevant charges for private (non-GMS) services and provide admin support for the generation of medical reports.
- Computer data entry/data allocation and collation. Processing and recording information in accordance with Practice procedures.
- Scanning of relevant documentation to be work flowed for appropriate action.
- Ensure all Lloyd George files are stored in alphabetical order within the filing system.
- Ensure all new patient registrations are actioned promptly and entered onto the clinical software accurately to prevent duplicate records.
- Use of Microsoft, to support the Practice and non-clinical teams with Word/Excel along with filing, photocopying and scanning.
- Ensure Reception and Waiting Room are kept neat and tidy. Adhering to the Start and End of Day process.
- Undertake any additional duties as required by the Practice and appropriate to the Reception role.
This list is not exhaustive and you will be expected to perform different tasks as necessitated by your changing role within the Practice and the overall business objectives of the Practice.
Qualifications- Good standard of Education GCSE Mathematics and English - Grade C or above
- AMSPAR Reception Certificate
- NVQ II in Customer Care
- CLAIT Qualification
- Experience of working with the general public
- Experience with Customer Service
- Experience of working within a Receptionist position
- Experience of working in General Practice preferred
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
GP Receptionist - 2 posts available in Mansfield Woodhouse employer: Sandy Lane Surgery
Sandy Lane Surgery & St Peter's Medical Practice is an excellent employer, offering a supportive and friendly work environment where team members are encouraged to take ownership and engage in their roles. With a focus on employee growth and development, the practice provides opportunities for training and advancement within the healthcare sector, making it an ideal place for those seeking meaningful and rewarding employment in the heart of Ravensdale and Mansfield Town Centre.
StudySmarter Expert Advice🤫
We think this is how you could land GP Receptionist - 2 posts available in Mansfield Woodhouse
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Sandy Lane Surgery and St Peter's Medical Practice. Familiarise yourself with their values, services, and any recent news. This will help you tailor your responses and show that you're genuinely interested in joining their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to the role of a GP Receptionist. Think about scenarios where you've demonstrated excellent communication skills or handled a demanding situation. We want you to feel confident and ready to impress!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can set the tone for a positive interaction with the interviewers, showing them that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the position and gives you another chance to reiterate why you're the perfect fit for their team. Don't forget to apply through our website for a smoother process!
We think you need these skills to ace GP Receptionist - 2 posts available in Mansfield Woodhouse
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in medical reception or customer service. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at Sandy Lane Surgery & St Peter's Medical Practice. Share your passion for patient care and how you can contribute to our friendly environment.
Show Off Your Communication Skills:As a GP Receptionist, communication is key! In your application, give examples of how you've effectively communicated with patients or team members in the past. We love seeing those excellent communication skills in action!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Sandy Lane Surgery
✨Know Your Stuff
Before the interview, make sure you understand the role of a GP Receptionist inside out. Familiarise yourself with common tasks like booking appointments, handling patient queries, and managing repeat prescriptions. This will show that you're not just interested in the job, but that you’re ready to hit the ground running.
✨Show Off Your Communication Skills
As a GP Receptionist, excellent communication is key. During the interview, practice clear and confident communication. You might be asked to role-play a scenario where you handle a difficult patient or explain a procedure. Be prepared to demonstrate your ability to stay calm and professional under pressure.
✨Be Organised and Multi-Task Ready
The role can get hectic, so highlight your organisational skills. Bring examples of how you've managed multiple tasks in previous jobs. You could mention specific tools or methods you use to keep track of appointments and patient requests, which will reassure them that you can handle the demands of the job.
✨Emphasise Team Spirit
Sandy Lane Surgery and St Peter's Medical Practice value teamwork. Share experiences where you’ve worked well in a team, especially in a healthcare setting. Talk about how you support colleagues and contribute to a positive work environment, as this aligns with their friendly practice culture.
