At a Glance
- Tasks: Join our friendly team as a GP Receptionist, assisting patients and managing appointments.
- Company: Sandy Lane Surgery & St Peter's Medical Practice, a supportive and dynamic healthcare environment.
- Benefits: Flexible 25-hour work week, friendly atmosphere, and opportunities for personal growth.
- Other info: Join a dedicated team serving 9740 registered patients with excellent career progression opportunities.
- Why this job: Make a real difference in patient care while developing your communication and organisational skills.
- Qualifications: GCSEs in Maths and English, customer service experience, and a passion for helping others.
The predicted salary is between 24000 - 28000 £ per year.
Sandy Lane Surgery & St Peter's Medical Practice are looking to expand their reception team with an exciting opportunity for an Experienced Medical Receptionist to join our friendly GP Practice whose main site is in Ravensdale and a branch surgery site in Mansfield Town Centre. Experience of General Practice or NHS work is highly desirable. The role of the Experienced Medical Receptionist can at times be very demanding, so we are looking for someone who is confident, has excellent communication skills, is highly organised and good at multi-tasking.
Working hours for the right candidate will be 25 hours - Monday to Friday working on a rota basis - mornings and afternoons. Our operational hours are: Monday-Friday 8am to 6.30pm with a rota system to cover extended hours (currently Tuesday evenings until 8pm and some Saturdays 9am - 5pm).
Main Duties of the Job
- The main purpose of the role is to receive, assist and direct patients in accessing appropriate services of healthcare professionals in a courteous, efficient, and effective way.
- Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
- Book/cancel/re-arrange Doctors, Nurses and Other Healthcare professionals appointments in line with the agreed practice policy.
- Support the practice with administrative duties required, including issuing of repeat prescriptions, e-mails, tasks, workflow, SARs requests, private medical paperwork and any supportive duties as and when required.
About Us
We value our team offering a friendly environment in which to work, with other enthusiastic members who understand Primary Care demands. Encouraging each team member to be focused, having ownership, engagement and responsibilities to ensure support and efficiency for achievement. 9740 registered patients, 4 GP Partners and 2 Locums at present.
Job Responsibilities
- Ensure an effective and efficient Reception service is provided to patients and any other visitors to the Practice.
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
- Deal with all general enquiries, explain procedures and make new/follow-up appointments.
- Using your own judgement and communication skills, ensure that patients with no prior appointment but who need an urgent appointment are seen in a logical and non-disruptive manner.
- Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover, ensuring all procedures are completed.
- Receive and make telephone calls as required. Divert/Transfer calls, take messages and ensure accuracy of detail and prompt delivery of information to the correct department/team member.
- All home visits are to be discussed with the GPs promptly.
- Process and action repeat prescription requests in accordance with the Practice guidelines and ensure that they are ready for collection by the patient within 48 hours, using the clinical software.
- To uphold and abide by the Practice Policy, requirements to support patient service delivery and to assist in the distribution of relevant Practice leaflets, booklets, health promotion questionnaires to patients.
- Advise patients and take payment of relevant charges for private (non-GMS) services and provide admin support for the generation of medical reports.
- Computer data entry/data allocation and collation. Processing and recording information in accordance with Practice procedures.
- Scanning of relevant documentation to be work flowed for appropriate action.
- Ensure all Lloyd George files are stored in alphabetical order within the filing system.
- Ensure all new patient registrations are actioned promptly and entered onto the clinical software accurately to prevent duplicate records.
- Use of Microsoft to support the Practice and non-clinical teams with Word/Excel along with filing, photocopying and scanning.
- Ensure Reception and Waiting Room are kept neat and tidy.
- Adhering to the Start and End of Day process.
- Undertake any additional duties as required by the Practice and appropriate to the Reception role.
This list is not exhaustive and you will be expected to perform different tasks as necessitated by your changing role within the Practice and the overall business objectives of the Practice.
Qualifications
- Good standard of Education
- GCSE Mathematics and English - Grade C or above
- AMSPAR Reception Certificate
- NVQ II in Customer Care
- CLAIT Qualification
- Experience of working with the general public
- Experience with Customer Service
- Experience of working within a Receptionist position
- Experience of working in General Practice preferred
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
GP Receptionist - 2 posts available employer: Sandy Lane Surgery
Sandy Lane Surgery & St Peter's Medical Practice is an exceptional employer, offering a supportive and friendly work environment where team members are encouraged to take ownership and engage fully in their roles. With a focus on employee growth and development, we provide opportunities for our staff to thrive within the dynamic field of primary care, all while serving a diverse patient base in the heart of Ravensdale and Mansfield Town Centre.
StudySmarter Expert Advice🤫
We think this is how you could land GP Receptionist - 2 posts available
✨Tip Number 1
Get to know the practice! Research Sandy Lane Surgery and St Peter's Medical Practice online. Familiarise yourself with their values, services, and any recent news. This will help you stand out in interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a GP Receptionist, you'll be the first point of contact for patients. Role-play common scenarios with friends or family to boost your confidence and ensure you're ready to handle enquiries smoothly.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the practice and might even give you a heads-up about the interview process. Plus, it shows you're proactive!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace GP Receptionist - 2 posts available
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in medical reception or customer service. We want to see how your skills match the role, so don’t be shy about showcasing your relevant experience!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about joining our team and how your background makes you a perfect fit for the GP Receptionist role. Keep it friendly and professional!
Show Off Your Communication Skills:Since this role requires excellent communication, make sure your application reflects that. Use clear language and a positive tone throughout your CV and cover letter to demonstrate your ability to connect with patients and colleagues.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the position. Plus, it shows you’re keen on joining our friendly practice!
How to prepare for a job interview at Sandy Lane Surgery
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of the NHS and general practice. Familiarise yourself with common procedures and terminology used in a GP setting. This will show that you're not just interested in the role but also understand the environment you'll be working in.
✨Show Off Your Communication Skills
As a GP Receptionist, excellent communication is key. During the interview, demonstrate your ability to communicate clearly and effectively. You might even want to prepare a few examples of how you've handled difficult situations or communicated with patients in the past.
✨Be Organised and Multi-Task Ready
The role can be demanding, so it's important to showcase your organisational skills. Bring along a planner or notes that outline how you manage multiple tasks. Discuss specific strategies you use to stay organised, especially during busy periods.
✨Project a Positive Attitude
A friendly and positive demeanour can go a long way in a reception role. Make sure to smile and engage with your interviewers. Share stories that highlight your ability to create a welcoming atmosphere for patients, as this aligns perfectly with the practice's values.
