Title: Tenancy Team Manager
Grade/Salary: Band G, SCP 32-37 (£44,523- £49,817 per annum)
Contract Type: Permanent
Hours: 37 hours
Locations: Various across Sandwell
Job Summary:
Sandwell is restructuring its Tenancy and Estate Services to ensure that it is customer-focused, proactive, and ready to deliver against the challenges it faces now and into the future. As a key part of this we are looking for highly-motivated people to join our service as Tenancy Team Managers, who will each manage a team of Housing Services Officers, delivering a high quality tenancy and estate management service. This is a crucial management post, and thus we are looking for candidates who are highly capable when it comes to people and performance management.
The key requirements of this post includes to:
- Lead and manage a team of motivated, and well-trained officers, ensuring that their performance and development are managed effectively, so that targets and service standards are achieved.
- Ensure the team is effectively managing more complex or demanding tenancy management interventions e.g. safeguarding / exploitation cases, tenancy breaches & related enforcement action.
- Deliver a quality assurance function for the team, undertaking quality audits and supervision to ensure that service standards are maintained.
- Support active engagement with service users via community engagement initiatives, and Tenants and Resident Associations.
Essential Requirements:
- Educated to degree level or equivalent experience directly relevant to the post.
- Significant experience of working in a frontline service environment in social housing
Additional Information:
- Closing date: 30th October 2026
- Interviews will take place w/c 9th November 2026
*Please note that previous applicants need not apply*
For more information about working for Sandwell Council, our recruitment process and our offer to you please visit https://www.sandwell.gov.uk/counciljobs
https://www.sandwell.gov.uk/WeAreSandwell/council/story
#J-18808-Ljbffr
Tenancy Team Manager employer: Sandwell
At Central Saint Michael’s, we pride ourselves on being an exceptional employer that values passionate educators and fosters a collaborative work culture. Our commitment to professional development ensures that lecturers have ample opportunities for growth while contributing to a vibrant learning environment that empowers students to excel in their studies. Located in a supportive community, our campus offers a unique chance to make a meaningful impact on the next generation of scientists.
