Join Our Team as a Customer Service Advisor!
Are you passionate about making a difference in your community? An exciting opportunity has arisen for a dedicated Customer Service Advisor to join our Adult Social Care Connect Team on a permanent basis.
Position Details
Hours:37 hours per week
Schedule:Monday to Thursday, 9am to 5:30pm; Friday, 9am to 5pm
Location:On-site The Independent Living Centre, Smethwick, B66 1JE (no hybrid working available)
Role Overview
As a Customer Service Advisor in a contact centre, you will play a crucial role in enhancing the customer experience for individuals accessing Adult Social Care services. Your efforts will directly contribute to promoting wellbeing within our local communities.
Key Responsibilities
Handle incoming calls and process service requests from customers across multiple channels Actively listen and communicate clearly with customers Utilise excellent IT skills to navigate various systems and applications Deliver a service focused on customer experience and care
Qualifications
GCSE in English and Maths (or equivalent qualifications) Ability to provide evidence of qualifications, including a Maths GCSE or higher in this subject area.
Requirements
- Self-motivated and organized
- Effective communication skills, both written and verbal
- Experience in a busy Contact Centre environment
- A standard DBS check
Benefits of Working with Us
Career Development
Opportunities for professional growth and development within the council.
Job Satisfaction
Experience the rewarding and fulfilling nature of making a positive impact on people's lives
Supportive Environment
Work in a collaborative and inclusive team that values your contributions
Work-Life Balance
Enjoy a structured work schedule that supports a healthy work-life balance.
Employee Wellbeing
Access to various wellbeing programs and initiatives to support your health and happiness
Our Values
At Sandwell, our core values—Customer Focus, One Team, Accountability, Ambition, and Inclusivity—define our organizational culture and guide our actions. These values are integral to achieving Sandwell’s Vision 2030 and are reflected in our recruitment process.
*Previous applicants need not apply*
If you are an internal candidate and currently at risk, please let the recruiting manager know.
For more information about working for Sandwell Council, our recruitment process and our offer to you please visit https://www.sandwell.gov.uk/counciljobs
https://www.sandwell.gov.uk/WeAreSandwell/council/story
Customer Service Advisor in Smethwick employer: Sandwell
At Central Saint Michael’s, we pride ourselves on being an exceptional employer that values passionate educators and fosters a collaborative work culture. Our commitment to professional development ensures that lecturers have ample opportunities for growth while contributing to a vibrant learning environment that empowers students to excel in their studies. Located in a supportive community, our campus offers a unique chance to make a meaningful impact on the next generation of scientists.
