Employee Support Specialist
Grade E (£32,578 - £37,563)
Fixed Term (6 Months)
37
Location: Sandwell Council House, Freeth Street, Oldbury (Office-based and hybrid working 3 days in office)
Job Summary
We are recruiting two fixed-term Employee Support Specialists to provide dedicated testing support across ongoing Oracle-related projects within HR Employee Services. The roles will help ensure that system changes are thoroughly tested before implementation, supporting effective delivery, reducing the risk of errors reaching the live system and providing clear evidence for testing sign-off and assurance.
- Plan, complete and record system testing for Oracle-related changes, ensuring outcomes and issues are documented accurately.
- Work closely with HR Employee Services colleagues and project stakeholders to support delivery within agreed project timescales.
Key responsibilities
Interpret statutory and contractual requirements and apply them accurately when testing HR and payroll processes.
- Analyse complex data, validate pay adjustments and identify potential system or calculation issues before changes are released.
- Produce accurate testing evidence, reports, spreadsheets and correspondence to support assurance and sign-off decisions.
- Manage multiple priorities and deadlines while maintaining business-as-usual service standards and escalating risks promptly.
What we are looking for
- Strong knowledge of HR and payroll processes, employment terms and conditions, and relevant statutory or contractual requirements.
- Experience of system testing, data validation or quality assurance, ideally within an HR, payroll or Oracle environment.
- Ability to analyse complex information, identify discrepancies and maintain clear, auditable testing records.
- Excellent written and verbal communication skills, including the ability to explain complex and sensitive issues clearly.
- A highly organised and accurate approach, with the ability to work independently and deliver to fixed project deadlines.
These posts are fixed term because they provide additional capacity for defined Oracle project activity. The successful candidates will help reduce the risk of project delay, service disruption, rework and calculation errors by providing focused testing support before system changes go live.
Closing Date : 20th November 2026
Interviews will happen in the last week of November and first week of December
Sandwell Council welcomes applications from Armed Forces veterans and values the transferable skills and experience they bring. Under our Veterans’ Guaranteed Interview Scheme, eligible veterans who demonstrate that they meet all the essential criteria for the role will be guaranteed an interview.
HR Frontline Specialist employer: Sandwell
At Central Saint Michael’s, we pride ourselves on being an exceptional employer that values passionate educators and fosters a collaborative work culture. Our commitment to professional development ensures that lecturers have ample opportunities for growth while contributing to a vibrant learning environment that empowers students to excel in their studies. Located in a supportive community, our campus offers a unique chance to make a meaningful impact on the next generation of scientists.
