At a Glance
- Tasks: Join the Taxi Licensing Team to process applications and provide customer support.
- Company: Be part of Sandwell Council, dedicated to serving the community.
- Benefits: Generous leave, pension scheme, exclusive discounts, and development opportunities.
- Other info: Dynamic work environment with potential for career growth.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: 3 years of public-facing experience and good communication skills required.
The predicted salary is between 30000 - 40000 € per year.
This is an exciting opportunity to be part of the Taxi Licensing Team. We are looking for a customer-focused individual with excellent communication skills and a desire to make a difference.
The team currently covers the hours of 8 am to Noon, then 1 pm to 4 pm each day, with a 3.30 pm finish on a Friday. However, this may change in the Autumn if the team relocates to the Sandwell Council House, when the hours will be 9 am to 5 pm each day, with a 4.30 pm finish on a Friday.
You will assist in processing applications for driver, vehicle, and operator licences in line with the Council's Private Hire and Hackney Carriage Licensing Policy, provide advice and guidance on licensing matters both on the phone and in person, and give evidence in court as required.
You will need:
- A minimum of 3 years' experience dealing with the general public in a front-line capacity
- Experience working in a high-pressure and busy environment
- A good working knowledge of Microsoft Office
- Experience in data inputting and handling customer payment transactions
- Good written and verbal communication skills
- Must hold or be prepared to undertake BTEC qualifications offered by NALEO or licensing qualifications offered by the Institute of Licensing, or have 3 GCSEs Grade C or above including English and Maths or equivalent
Why work for us?
- Generous annual leave entitlement
- Access to the Local Government Pensions Scheme
- Access to an award-winning employee benefits scheme, including an exclusive retail discounts portal
- Salary sacrifice schemes for cars, bikes, technology, and parking
- An employee assistance and counselling service
- Annual leave purchase scheme
- A wide variety of learning and development opportunities.
For an informal discussion, please contact Fiona_gee@sandwell.gov.uk.
Hours: 37 hours per week.
We reserve the right to close vacancies early if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application, please refer to the supporting documents attached.
If you have a disability and require assistance in making an application or have experienced a problem whilst applying, please contact the Resourcing Team at 0121 569 3300 or via email at hr_resourcing@sandwell.gov.uk.
For more information about working for Sandwell Council, our recruitment process, and our offers, please visit https://www.sandwell.gov.uk/counciljobs.
To apply, download the application and return it to Hrresourcing_applications@sandwell.gov.uk.
Licensing Officer in West Bromwich employer: Sandwell Metropolitan Borough Council
Sandwell Council is an excellent employer that prioritises employee well-being and professional growth, offering generous annual leave, access to the Local Government Pensions Scheme, and a range of employee benefits including exclusive retail discounts and salary sacrifice schemes. The work culture fosters collaboration and support, with a focus on making a meaningful impact in the community, making it an ideal place for those looking to contribute positively while developing their skills in a dynamic environment.
Contact Detail:
Sandwell Metropolitan Borough Council Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Licensing Officer in West Bromwich
✨Tip Number 1
Get to know the company culture! Before your interview, check out Sandwell Council's website and social media. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and licensing. Think about your past experiences and how they relate to the role of a Licensing Officer. We want you to shine!
✨Tip Number 3
Show off your communication skills! Whether it's during the interview or when you're following up, make sure to express yourself clearly and confidently. Remember, this role is all about helping the public, so let your passion for customer service come through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the team. Get your application in early to avoid missing out!
We think you need these skills to ace Licensing Officer in West Bromwich
Some tips for your application 🫡
Show Off Your Customer Service Skills:Since we're looking for someone customer-focused, make sure to highlight your experience dealing with the public. Share specific examples of how you've made a difference in previous roles – this will really catch our eye!
Keep It Clear and Concise:When filling out your application, clarity is key! Use straightforward language and avoid jargon. We want to see your communication skills shine through, so keep it simple and to the point.
Tailor Your Application:Don’t just send a generic application! Take a moment to tailor your responses to the job description. Mention your relevant experience and how it aligns with the responsibilities of the Licensing Officer role – we love seeing that personal touch!
Apply Early!:We might close the vacancy early if we get loads of applications, so don’t wait around! Get your application in as soon as you can through our website. The sooner you apply, the better your chances!
How to prepare for a job interview at Sandwell Metropolitan Borough Council
✨Know the Licensing Landscape
Familiarise yourself with the Council's Private Hire and Hackney Carriage Licensing Policy. Understanding the key points will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully dealt with the public, especially in high-pressure situations. Highlighting your communication skills and ability to handle difficult customers will set you apart.
✨Brush Up on Microsoft Office
Since you'll be using Microsoft Office regularly, make sure you're comfortable with its applications. Practise data inputting and handling customer payment transactions to demonstrate your proficiency during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, potential changes in working hours, or the upcoming relocation to Sandwell Council House. This shows that you're not just interested in the job, but also in how you can fit into the team.
