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- Tasks: Lead a team delivering top-notch welfare benefits advice and advocacy.
- Company: Join a supportive council focused on community welfare and inclusion.
- Benefits: Competitive salary, professional development, and the chance to make a real difference.
- Why this job: Step into leadership and empower residents to maximise their income and challenge unfair decisions.
- Qualifications: Experience in welfare benefits advice and strong leadership skills required.
- Other info: Great opportunity for career growth in a dynamic and impactful environment.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an experienced and motivated Welfare Rights Team Leader to support the Operations Manager to lead, develop and support a large team delivering high quality welfare benefits advice and advocacy. You will play a key role in ensuring residents/clients receive accurate, timely and effective support to maximise income and challenge incorrect decisions.
You will proactively work in partnership with relevant Council Services and external partners, including the voluntary sector, with the aim to deliver sustainable outcomes for residents by supporting the Council’s Financial and Digital Inclusion, Anti-Poverty, Sustainability, Early Help, Safeguarding priorities and strategies. To lead on household income maximisation and employability initiatives on behalf of the residents and the Council.
This is an excellent opportunity for an experienced Welfare Rights Officer who is ready to take the next step to leadership, or for an existing team leader seeking a new challenge.
You will be expected to:
- Lead, supervise and support a team of Welfare Rights Advisors
- Ensure the delivery of high-quality welfare benefits advice, casework and representation
- Oversee complex cases, including mandatory reconsiderations, appeals and tribunals
- Monitor performances, caseloads and outcomes to meet service targets
- Provide coaching, training, mentoring and quality assurance to develop staff skills
- Have substantial experience delivering Welfare Benefits Advice across a range of benefits and keep up to date with welfare benefits legislation
- Strong working knowledge of social security law and procedures
- Excellent communication, organisational and leadership skills
You will need to be:
- Educated to GCSE level, Grades A to C, must include English Language and Mathematics, or an equivalent qualification.
- An appropriate professional qualification in Management, Welfare Advice Provision, Budgeting Skills would be an advantage but is not essential.
Closing date: Friday 6th February 2026
To apply please click the Apply Now link below.
Welfare Rights Team Lead employer: Sandwell Metropolitan Borough Council
Contact Detail:
Sandwell Metropolitan Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welfare Rights Team Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the welfare rights sector and let them know you're on the lookout for new opportunities. You never know who might have the inside scoop on a job that’s perfect for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of welfare benefits legislation. Be ready to discuss how you’ve tackled complex cases in the past, as this will show your expertise and leadership potential.
✨Tip Number 3
Don’t just apply anywhere; focus on roles that align with your passion for helping others. When you find a position that excites you, make sure to highlight your relevant experience and how it connects to the job description.
✨Tip Number 4
Use our website to apply directly for the Welfare Rights Team Lead position. It’s a great way to ensure your application gets noticed, and you can showcase your enthusiasm for the role right from the start!
We think you need these skills to ace Welfare Rights Team Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Welfare Rights Team Lead role. Highlight your leadership experience and any relevant welfare benefits advice you've provided. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about welfare rights and how your background makes you the perfect fit for this position. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to lead and support teams effectively. Numbers and outcomes speak volumes, so if you've maximised income or improved service delivery, shout about it!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way to ensure your application gets into the right hands quickly. Plus, it shows us you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Sandwell Metropolitan Borough Council
✨Know Your Stuff
Make sure you brush up on your knowledge of welfare benefits legislation and social security law. Being able to discuss recent changes or case studies will show that you're not just familiar with the basics, but that you’re genuinely engaged with the field.
✨Showcase Your Leadership Skills
Prepare examples of how you've led a team or supported colleagues in the past. Think about specific situations where you provided coaching or mentoring, and be ready to discuss how you can apply those experiences to lead a team of Welfare Rights Advisors effectively.
✨Demonstrate Your Communication Prowess
As a Welfare Rights Team Lead, communication is key. Be prepared to explain complex welfare issues in simple terms. You might even want to practice explaining a tricky concept to a friend to ensure you can convey your thoughts clearly during the interview.
✨Align with Their Values
Familiarise yourself with the Council’s Financial and Digital Inclusion, Anti-Poverty, and Sustainability strategies. During the interview, express how your values align with theirs and how you can contribute to these priorities, showing that you’re not just looking for a job, but a role where you can make a real difference.
