Sandwell Metropolitan Borough Council in the West Midlands is seeking a Tenancy Insight Officer to join our Housing Management team. You will lead on service improvement via customer insight, data and evidence-based decision making, helping to shape housing services and drive efficiency.
You will analyse customer feedback and performance data, produce reports and briefings for stakeholders, review policies, and support digital transformation that enables self-service for tenants and more
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Tenant Insight & Service Transformation Lead employer: Sandwell Metropolitan Borough Council
Sandwell Council offers a unique opportunity to work in a supportive and diverse environment, where employees are valued for their contributions to the community. With a strong focus on employee development, this apprenticeship provides not only hands-on experience in horticulture and grounds maintenance but also a pathway to a Level 2 qualification, ensuring that you grow both personally and professionally. The council's commitment to empathy and sensitivity in its services makes it an excellent employer for those looking to make a meaningful impact in their local area.
Contact Details:
Sandwell Metropolitan Borough Council Recruitment Team
