We have an exciting opportunity for a Tenancy Insight Officer to join our Housing Management team.
This role sits at the heart of service improvement and transformation, helping to ensure our housing services are shaped by customer insight, robust data and evidence-based decision making. You will lead and support projects that improve services for tenants, identify opportunities for greater efficiency, and help drive the delivery of modern, customer-focused housing services.
You will be expected to:
- Analyse customer feedback, performance information and service data to identify opportunities for improvement.
- Lead and support projects that enhance customer experience and service delivery.
- Produce reports and presentations that support evidence-based decision making.
- Review policies, procedures and service standards to ensure they reflect best practice and customer needs.
- Carry out audits and reviews to ensure decisions, outcomes and service delivery are fair, consistent and compliant.
- Support digital transformation initiatives that improve efficiency and enable customer self-service.
Essential Requirements:
You will:
- Hold Numeracy and Literacy Level 2 qualifications (or equivalent).
- Have at least two years' experience delivering service improvement or transformation projects.
- Be confident analysing data and presenting information to a range of audiences.
- Have experience of working effectively with internal and external stakeholders.
- Be able to work on your own initiative and manage competing priorities.
Closing Date: 21st October 2026
Interviews will take place at the end of October and early November.
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Tenancy Insight Officer employer: Sandwell Metropolitan Borough Council
Sandwell Council offers a unique opportunity to work in a supportive and diverse environment, where employees are valued for their contributions to the community. With a strong focus on employee development, this apprenticeship provides not only hands-on experience in horticulture and grounds maintenance but also a pathway to a Level 2 qualification, ensuring that you grow both personally and professionally. The council's commitment to empathy and sensitivity in its services makes it an excellent employer for those looking to make a meaningful impact in their local area.
Contact Details:
Sandwell Metropolitan Borough Council Recruitment Team
