At a Glance
- Tasks: Lead a team in planning and managing housing repairs while ensuring top-notch customer satisfaction.
- Company: Join a dynamic organisation focused on asset management and improvement.
- Benefits: Enjoy a competitive salary, comprehensive benefits, and growth opportunities.
- Other info: Fast-paced environment with a focus on compliance and performance targets.
- Why this job: Make a real difference in housing repairs and enhance community living standards.
- Qualifications: Experience in housing repairs and team leadership is essential.
The predicted salary is between 40000 - 50000 £ per year.
Are you an experienced planning or administration professional with a strong background in housing repairs and team leadership? Do you thrive in a fast‑paced environment where performance targets, compliance, and customer satisfaction are key? If so, we would love to hear from you. We are seeking a Senior Planning and Administration Officer to provide technical and administrative leadership within our Asset Management & Improvement service. This is a pivotal role responsible for ensuring repairs, including complex and high‑risk cases such as Housing Disrepair claims, are efficiently planned, managed, and completed to the highest standards for our customers.
You will play a key role in the administration and coordination of Housing Disrepair cases, working closely with internal teams, legal representatives, surveyors, contractors and external stakeholders to ensure works are delivered within strict legal timescales and compliance frameworks. You will supervise a team of Planning and Administration Officers, ensuring that all functions within Asset Management & Improvement under your control are delivered effectively, efficiently, and with a strong customer focus.
Responsibilities- Manage the allocation of repair to employees and contractors, ensuring KPI targets and service standards are achieved.
- Oversee the end‑to‑end administrative management of Housing Disrepair claims, ensuring works are progressed in line with legal directives and agreed schedules of works.
- Liaise with Legal Services, Surveyors, Contractors and external representatives to monitor progress and mitigate risk.
- Supervise Planning and Admin staff, including rota management, workload distribution, and performance oversight.
- Assist with contract administration and monitor income and expenditure relating to suppliers and contractors.
- Produce performance statistics and reports, including disrepair performance data and risk reporting.
- Handle complaints, escalated calls, MP/Councillor enquiries, housing disrepair and insurance claims within required timescales.
- Monitor and support compliance across safety‑related areas including gas, electrics, asbestos, fire, legionella, lifts, fleet, damp and mould.
- Assist with reports, prepare documentation, coordinate meetings, take minutes and distribute information as required.
- Manage attendance, annual leave, flexible working arrangements, and appraisals for employees under your supervision.
- Lead induction, mentoring, coaching and identification of training needs for new and existing staff.
- Ensure all duties are carried out in compliance with organisational policies, SOPs and Health & Safety legislation.
- Has experience within housing repairs or asset management.
- Has knowledge and practical experience of Housing Disrepair processes and legal timeframes.
- Has experience supervising or leading planning/administrative teams.
- Demonstrates strong organisational skills with the ability to manage competing priorities, particularly within legally sensitive cases.
- Is confident working with performance data and KPIs.
- Has experience dealing professionally with complaints and challenging behaviours.
- Communicates effectively with a wide range of stakeholders.
- Is committed to delivering a high‑quality, customer‑focused service.
- Competitive salary.
- Comprehensive benefits package.
- Opportunities for professional development and growth.
Our opening hours are 8.00am to 6.30pm Monday to Friday.
Planning & Admin Officer employer: Sandwell Metropolitan Borough Council
As a leading employer in the housing sector, we pride ourselves on fostering a dynamic work culture that prioritises employee development and customer satisfaction. Our comprehensive benefits package, coupled with opportunities for professional growth and a supportive team environment, makes us an excellent choice for those looking to make a meaningful impact in their careers. Join us in our mission to deliver high-quality asset management services while enjoying a balanced work-life schedule from 8.00am to 6.30pm, Monday to Friday.
Contact Details:
Sandwell Metropolitan Borough Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Planning & Admin Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing repairs and administration sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Think about how your experience aligns with their needs, especially around compliance and customer satisfaction. Practise answering common interview questions, but also be ready for those tricky scenario-based ones!
✨Tip Number 3
Showcase your leadership skills! If you’ve supervised teams before, be sure to highlight specific examples of how you’ve managed workloads and improved performance. This is key for roles like the Planning & Admin Officer where team management is crucial.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly. Good luck!
We think you need these skills to ace Planning & Admin Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Planning & Admin Officer role. Highlight your experience in housing repairs and team leadership, and don’t forget to showcase your organisational skills and ability to manage competing priorities.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific examples of how you've successfully managed complex cases or led a team, and show us your passion for delivering high-quality customer service.
Showcase Your Compliance Knowledge:Since compliance is key in this role, make sure to mention any relevant experience you have with legal frameworks and safety regulations. We want to see that you understand the importance of adhering to these standards in your work.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Sandwell Metropolitan Borough Council
✨Know Your Stuff
Make sure you brush up on your knowledge of housing repairs and the legal frameworks surrounding them. Familiarise yourself with common Housing Disrepair processes and be ready to discuss specific cases you've handled in the past.
✨Showcase Your Leadership Skills
Since this role involves supervising a team, be prepared to share examples of how you've successfully led teams before. Talk about your approach to mentoring and coaching, and how you handle performance management and workload distribution.
✨Be Data Savvy
This position requires a good grasp of performance data and KPIs. Bring examples of how you've used data to improve processes or outcomes in previous roles. Be ready to discuss how you monitor compliance and manage risks effectively.
✨Customer Focus is Key
Demonstrate your commitment to customer satisfaction by sharing stories of how you've dealt with complaints or challenging situations. Highlight your communication skills and how you liaise with various stakeholders to ensure a high-quality service.
