Sandwell Metropolitan Borough Council in Sandwell Council House seeks an experienced Tier 1 Systems Support Lead Officer to lead a customer-focused team delivering high-quality system support for Oracle Fusion and related business systems. You will act as the main escalation point, manage incidents, produce performance reports, chair governance meetings, and drive continual service improvements using ITIL best practices.
Strong people management, communication and collaboration are essential.
Tier 1 Systems Support Lead: Incident & Service Excellence in Oldbury employer: Sandwell Metropolitan Borough Council
Sandwell Council offers a unique opportunity to work in a supportive and diverse environment, where employees are valued for their contributions to the community. With a strong focus on employee development, this apprenticeship provides not only hands-on experience in horticulture and grounds maintenance but also a pathway to a Level 2 qualification, ensuring that you grow both personally and professionally. The council's commitment to empathy and sensitivity in its services makes it an excellent employer for those looking to make a meaningful impact in their local area.
Contact Details:
Sandwell Metropolitan Borough Council Recruitment Team
