Sandwell is restructuring its Tenancy and Estate Services to ensure that it is customer‑focused, proactive, and ready to deliver against the challenges it faces now and into the future. As a key part of this we are looking for highly‑motivated people to join our service as Tenancy Team Managers, who will each manage a team of Housing Services Officers, delivering a high quality tenancy and estate management service. This is a crucial management post, and thus we are looking for candidates who are highly capable when it comes to people and performance management. The key requirements of this post includes to:
- Lead and manage a team of motivated, and well‑trained officers, ensuring that their performance and development are managed effectively, so that targets and service standards are achieved.
- Ensure the team is effectively managing more complex or demanding tenancy management interventions e.g. safeguarding / exploitation cases, tenancy breaches & related enforcement action.
- Deliver a quality assurance function for the team, undertaking quality audits and supervision to ensure that service standards are maintained.
- Support active engagement with service users via community engagement initiatives, and Tenants and Resident Associations.
- Educated to degree level or equivalent experience directly relevant to the post.
- Significant experience of working in a frontline service environment in social housing
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Tenancy Team Managers in Oldbury employer: Sandwell Metropolitan Borough Council
Sandwell Council offers a unique opportunity to work in a supportive and diverse environment, where employees are valued for their contributions to the community. With a strong focus on employee development, this apprenticeship provides not only hands-on experience in horticulture and grounds maintenance but also a pathway to a Level 2 qualification, ensuring that you grow both personally and professionally. The council's commitment to empathy and sensitivity in its services makes it an excellent employer for those looking to make a meaningful impact in their local area.
Contact Details:
Sandwell Metropolitan Borough Council Recruitment Team
