At a Glance
- Tasks: Assist in processing applications for driver, vehicle, and operator licences while providing customer advice.
- Company: Join the Taxi Licensing Team within the Council's One Stop Shop, engaging directly with customers daily.
- Benefits: Enjoy generous annual leave, access to the Local Government Pensions Scheme, and exclusive retail discounts.
- Other info: Interviews scheduled for the week commencing 8th June 2026.
- Why this job: Make a difference in the community by ensuring compliance with licensing policies and supporting the public.
- Qualifications: Requires a minimum of 3 years' experience in a front-line role and good knowledge of Microsoft Office.
The predicted salary is between 30000 - 40000 £ per year.
This is an exciting opportunity to be part of the Taxi Licensing Team. We are looking for a customer focused individual, with excellent communication skills and a desire to make a difference.
Role Responsibilities
- The team works on a rota basis and maintains direct access with our customers through booked appointments in the Council’s One Stop Shop each day as well as answering a dedicated phone line.
- You will assist in the processing of applications for driver, vehicle and operator licences in line with the Council’s Private Hire and Hackney Carriage Licensing Policy.
- Give advice and guidance on licensing matters both on the phone and in person.
- Give evidence in court in person as and when required.
Qualifications
- A minimum of 3 years experience of dealing with the general public in a front line capacity.
- Experience of working in a high pressured and busy environment.
- A good working knowledge of Microsoft Office.
- Experience of data inputting and handling customer payment transactions.
- Good written and verbal communication skills.
Benefits
- Generous annual leave entitlement.
- Access to the Local Government Pensions Scheme.
- Access to an award winning employee benefits scheme, which includes an exclusive retail discounts portal.
- Salary sacrifice schemes for cars, bikes, technology and car parking.
- An employee assistance and counselling service.
- Annual leave purchase scheme.
- A wide variety of learning and development opportunities.
Closing & Interviews
Closing date: 5 pm 29th May 2026. Interviews will be held week commencing 8th June 2026.
Equal Opportunities
We welcome applications from Care Leavers and Disability Confident candidates. If you have a disability and require assistance in submitting your CV, please contact Fiona_gee@sandwell.gov.uk.
Licensing Officer in Oldbury employer: Sandwell Metropolitan Borough Council
Work in Sandwell's Council, offering a supportive environment with access to an award-winning employee benefits scheme. The team values customer service and provides various learning opportunities. Located in a vibrant community, this role allows you to engage directly with the public.
Contact Details:
Sandwell Metropolitan Borough Council Recruitment Team
