Employee Support Specialist
Grade E (£32,578 - £37,563)
Fixed Term (6 Months)
37
Location: Sandwell Council House, Freeth Street, Oldbury (Office-based and hybrid working 3 days in office)
Job Summary
We are recruiting two fixed-term Employee Support Specialists to provide dedicated testing support across ongoing Oracle-related projects within HR Employee Services. The roles will help ensure that system changes are thoroughly tested before implementation, supporting effective delivery, reducing the risk of errors reaching the live system and providing clear evidence for testing sign-off and assurance.
- Plan, complete and record system testing for Oracle-related changes, ensuring outcomes and issues are documented accurately.
- Work closely with HR Employee Services colleagues and project stakeholders to support delivery within agreed project timescales.
Key responsibilities
Interpret statutory and contractual requirements and apply them accurately when testing HR and payroll processes.
- Analyse complex data, validate pay adjustments and identify potential system or calculation issues before changes are released.
- Produce accurate testing evidence, reports, spreadsheets and correspondence to support assurance and sign-off decisions.
- Manage multiple priorities and deadlines while maintaining business-as-usual service standards and escalating risks promptly.
What we are looking for
- Strong knowledge of HR and payroll processes, employment terms and conditions, and relevant statutory or contractual requirements.
- Experience of system testing, data validation or quality assurance, ideally within an HR, payroll or Oracle environment.
- Ability to analyse complex information, identify discrepancies and maintain clear, auditable testing records.
- Excellent written and verbal communication skills, including the ability to explain complex and sensitive issues clearly.
- A highly organised and accurate approach, with the ability to work independently and deliver to fixed project deadlines.
These posts are fixed term because they provide additional capacity for defined Oracle project activity. The successful candidates will help reduce the risk of project delay, service disruption, rework and calculation errors by providing focused testing support before system changes go live.
Closing Date : 20th November 2026
Interviews will happen in the last week of November and first week of December
Sandwell Council welcomes applications from Armed Forces veterans and values the transferable skills and experience they bring. Under our Veterans’ Guaranteed Interview Scheme, eligible veterans who demonstrate that they meet all the essential criteria for the role will be guaranteed an interview.
HR Frontline Specialist in Oldbury employer: Sandwell Metropolitan Borough Council
Sandwell Council offers a unique opportunity to work in a supportive and diverse environment, where employees are valued for their contributions to the community. With a strong focus on employee development, this apprenticeship provides not only hands-on experience in horticulture and grounds maintenance but also a pathway to a Level 2 qualification, ensuring that you grow both personally and professionally. The council's commitment to empathy and sensitivity in its services makes it an excellent employer for those looking to make a meaningful impact in their local area.
Contact Details:
Sandwell Metropolitan Borough Council Recruitment Team
