Title: Housing Resolutions Officer
Grade/Salary: F
Contract Type: Permanent
Hours: 37
Location: Hybrid
About The Role
We are looking to appoint a Housing Resolutions Officer as part of the Housing Resolutions Team. You will be responsible for investigating customer complaints, putting things right where they have gone wrong, and identifying service improvements.
Working as part of the housing directorate, you will play a crucial role in delivering a comprehensive, sensitive, and effective complaints service:
- Investigate and resolve customer complaints
- Identify learning and improvements from each complaint
- Working closely with stakeholders to improve service delivery
We are looking for people who:
- Have experience of working with, and managing a caseload
- Are customer focused and driven to improve Housing services
- Can challenge barriers to service delivery
- Have excellent communication skills
Essential Requirements:
- Demonstrable customer service experience
- Experience managing and resolving customer concerns
Closing Date: 23rd October 2026
Interviews will take place early November
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Housing Resolutions Officer in Oldbury employer: Sandwell Metropolitan Borough Council
Sandwell Council offers a unique opportunity to work in a supportive and diverse environment, where employees are valued for their contributions to the community. With a strong focus on employee development, this apprenticeship provides not only hands-on experience in horticulture and grounds maintenance but also a pathway to a Level 2 qualification, ensuring that you grow both personally and professionally. The council's commitment to empathy and sensitivity in its services makes it an excellent employer for those looking to make a meaningful impact in their local area.
Contact Details:
Sandwell Metropolitan Borough Council Recruitment Team
