At a Glance
- Tasks: Be the friendly face of customer service, helping residents with their enquiries.
- Company: Join Sandwell Council, a values-led organisation making a real impact in the community.
- Benefits: Enjoy competitive pay, excellent benefits, and a focus on your personal development.
- Other info: Full training provided, with opportunities for continuous learning and career growth.
- Why this job: Make a difference by supporting residents and contributing to thriving communities.
- Qualifications: Must have 4 GCSEs at Grade C/Level 4 or above, including English and Maths.
The predicted salary is between 25549 - 31227 £ per year.
An exciting opportunity has arisen for a Customer Services Advisor within our Revenues and Benefits Service.
We are looking for enthusiastic, customer-focused individuals to join our busy customer contact team.
You will be the first point of contact for customers, dealing with enquiries through a variety of channels including telephone, face-to-face, email and written correspondence.
The role is focused on delivering excellent customer service, resolving enquiries efficiently and ensuring customers receive accurate information, advice and support.
As part of the team, you will assist customers with a range of Revenues and Benefits enquiries, including claims, discounts, exemptions and payment arrangements.
You will use a variety of computer systems to process information, maintain records and contribute to the achievement of service performance standards.
We are looking for candidates who
- Have experience of working in a customer-focused environment.
- Have excellent verbal and written communication skills.
- Demonstrate strong literacy and numeracy skills. Can provide high levels of customer care whilst working to targets and deadlines.
- Are confident using Microsoft Office applications, including Word and Excel.
- Can accurately record customer interactions whilst communicating with customers.
- Work effectively both independently and as part of a team.
- Are willing to undertake a full training programme and embrace continuous learning and development.
Qualifications
You must hold: A minimum of 4 GCSEs at Grade C/Level 4 or above (or equivalent), including English Language and Mathematics.
Evidence of qualifications will be required during the recruitment process.
At Sandwell Council, our work has a real impact.
We are proud to be a values-led organisation that supports its employees with excellent benefits, a competitive remuneration package and a strong focus on learning and development.
By joining us, you'll play a key role in helping residents access the housing services and support they need whilst contributing to thriving communities across the borough.
Customer Services Advisor in Oldbury employer: Sandwell Metropolitan Borough Council
Sandwell Council offers a unique opportunity to work in a supportive and diverse environment, where employees are valued for their contributions to the community. With a strong focus on employee development, this apprenticeship provides not only hands-on experience in horticulture and grounds maintenance but also a pathway to a Level 2 qualification, ensuring that you grow both personally and professionally. The council's commitment to empathy and sensitivity in its services makes it an excellent employer for those looking to make a meaningful impact in their local area.
Contact Details:
Sandwell Metropolitan Borough Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Advisor in Oldbury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sandwell Metropolitan Borough Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sandwell Metropolitan Borough Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Advisor in Oldbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sandwell Metropolitan Borough Council:Your cover letter is your chance to shine! Tell us why you want to work at Sandwell Metropolitan Borough Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sandwell Metropolitan Borough Council!
How to prepare for a job interview at Sandwell Metropolitan Borough Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
