This is an exciting opportunity to join the Customer Feedback Team with the ACE Directorate as a Customer Feedback Coordinator, taking responsibility for the overview and monitoring of customer feedback within the organisation to ensure it meets our customer's expectations.
The successful candidate will be proactive, highly motivated and enthusiastic individual who possess strong negotiating and problem-solving skills with the ability to understand and assess complex information. Experience will include:
- Minimum of 3 years' experience of working within a Customer Service environment dealing with complaints investigation within Childrens Social Care and Corporate Complaints.
- Provide a professional and responsive complaints resolution service to the residents of Sandwell.
- Liaise with the Ombudsman and manage MP enquiries.
- A key part of the role is to share insights from complaints across the council to help inform, shape and improvement future service delivery.
- Responsible for leading and managing a small team and allocating workloads.
- Well organised with a positive and flexible approach to working under pressure and adapting to changing priorities and work demands.
- Outstanding communication and interpersonal abilities with the capacity to empathise and manage sensitive situations, with tact, diplomacy and understanding.
If you are passionate about making a difference and have the drive to deliver a quality, customer focused service we would like to hear from you.
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Customer Feedback Coordinator in Oldbury employer: Sandwell Metropolitan Borough Council
Sandwell Council offers a unique opportunity to work in a supportive and diverse environment, where employees are valued for their contributions to the community. With a strong focus on employee development, this apprenticeship provides not only hands-on experience in horticulture and grounds maintenance but also a pathway to a Level 2 qualification, ensuring that you grow both personally and professionally. The council's commitment to empathy and sensitivity in its services makes it an excellent employer for those looking to make a meaningful impact in their local area.
Contact Details:
Sandwell Metropolitan Borough Council Recruitment Team
