Sandwell Metropolitan Borough Council in the ACE Directorate is seeking a Customer Feedback Coordinator to oversee and monitor customer feedback, ensuring it meets our customers' expectations.
You will lead a small team, handle complaints investigations in Children's Social Care and Corporate Complaints, liaise with the Ombudsman and MPs, and share insights to inform service improvements across the council.
#J-18808-Ljbffr
Customer Feedback & Complaints Lead in Oldbury employer: Sandwell Metropolitan Borough Council
Sandwell Council offers a unique opportunity to work in a supportive and diverse environment, where employees are valued for their contributions to the community. With a strong focus on employee development, this apprenticeship provides not only hands-on experience in horticulture and grounds maintenance but also a pathway to a Level 2 qualification, ensuring that you grow both personally and professionally. The council's commitment to empathy and sensitivity in its services makes it an excellent employer for those looking to make a meaningful impact in their local area.
Contact Details:
Sandwell Metropolitan Borough Council Recruitment Team
