Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle inbound queries and provide top-notch customer service across various channels.
- Company: Join a dynamic Revenues and Benefits Contact Centre with a focus on customer care.
- Benefits: Flexible working hours, comprehensive training, and a supportive team environment.
- Why this job: Make a real difference by helping customers resolve their queries efficiently.
- Qualifications: Functional Skills Level 2 in Maths and English, plus a full driving licence.
- Other info: Exciting career path with a structured training programme and job security.
The predicted salary is between 30000 - 42000 £ per year.
An exciting opportunity has arisen for 3 Revenues and Benefits Customer Service Advisors to handle inbound queries across multiple communication channels. The role is based in a busy Revenues and Benefits Contact Centre and involves telephone, written, electronic and face‑to‑face communication. A Customer Service Advisor must deliver high‑quality care, ensuring customers are resolved efficiently at first contact.
Working hours: 8.30 am to 5.00 pm, Monday to Friday; 37 hours per week with a flexible working scheme to accommodate excess hours. This is an office‑based position.
Applicants will undertake a 6‑week in‑house training programme and, after clearance, the confirmed start date is 30 March 2026.
Qualifications:
- Functional Skills Level 2 in Mathematics and English Language (evidence required at test stage).
- Full driving licence.
- Baseline Personnel Security Standard (BPSS) clearance for access to government data, premises or systems.
Customer Advisor in Oldbury employer: Sandwell Metropolitan Borough Council
Contact Detail:
Sandwell Metropolitan Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor in Oldbury
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your approach and show them you're a perfect fit for their team.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions and scenarios you might face as a Customer Advisor. This will help you feel more confident and ready to impress.
✨Tip Number 3
Be yourself! Authenticity goes a long way in interviews. Show your personality and let them see how you would handle customer queries with care and efficiency.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Advisor in Oldbury
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Advisor role. We want to see how you can handle those inbound queries like a pro!
Showcase Your Communication Skills: Since this role involves various communication channels, be sure to demonstrate your written and verbal communication skills in your application. We love seeing clear and concise language that reflects your ability to connect with customers.
Highlight Relevant Experience: If you've got experience in customer service or handling queries, make it shine! We’re looking for examples that show how you’ve resolved issues efficiently at first contact.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey to becoming a part of our team.
How to prepare for a job interview at Sandwell Metropolitan Borough Council
✨Know Your Stuff
Make sure you understand the role of a Customer Advisor inside out. Familiarise yourself with the Revenues and Benefits sector, and be ready to discuss how you can handle inbound queries across different communication channels. This shows you're genuinely interested and prepared.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service scenarios. Think about how you would resolve issues efficiently at first contact. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Communication Skills
Since this role involves various forms of communication, be prepared to demonstrate your skills. Whether it's through a mock phone call or written responses, show that you can convey information clearly and effectively. Remember, clarity is key!
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programme or what a typical day looks like in the Contact Centre. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.