Title: Best Start in Life Administrator
Grade/Salary: Band C
Contract Type: Fixed Term (until 31.3.29)
Hours: Fulltime (secondments welcome)
Location: SMBC
Job Summary:
To provide high-quality, efficient and customer-focused administrative support to the Best Start in Life Family Hubs, with a focus on the SEND Service and support effective partnership working across education, health, social care and community services. The postholder will contribute to delivering a responsive, professional and confidential service, promoting positive outcomes for children with SEND and their families while ensuring compliance with organisational procedures, data protection requirements and service standards.
Key Duties and Responsibilities
- Actively promote the Best Start In Life Family Hubs offer, encouraging families to register with and access their local Family Hub, signposting them to available services, activities and support programmes that can improve outcomes for children and families.
- Act as a first point of contact for families, professionals and partner agencies, responding to enquiries and providing information and signposting.
- Support the administration of the under-5’s autism assessment pathway, including coordinating and collating information from the Inclusion
- Support Early Years Team, from families, Early years settings, Family Hubs, Health professionals and partner agencies to support the diagnostic process and ensure that assessments progress efficiently. Support monitoring, reporting and performance activities to ensure services meet local and national Best Start in Life objectives.
- Respond effectively to enquiries and communications from internal and external stakeholders through email, Microsoft Teams, telephone, and face to face contact
Essential Requirements
- GCSEs (or equivalent) in English and Mathematics at Grade C/4 or above.
- A recognised Business Administration qualification (e.g. NVQ Level 2/3 in Business Administration) or equivalent experience in an administrative/business support role.
- Experience of working with young children and their families
- Experience of using Microsoft Office applications, including Outlook, Word and Excel.
- Experience of dealing with enquiries from customers, professionals or members of the public by telephone, email and in person.
Closing date here: Friday 23rd October at 5pm
Shortlisting: Wednesday 28th October
Planned interview date: Friday 6th November
Please note that previous applications need not apply*
For an informal discussion, please contact Maxine Burrows on 07901363383 or Email Maxine_burrows@sandwell.gov.uk
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Best Start in Life Administrator in Oldbury employer: Sandwell Metropolitan Borough Council
Sandwell Council offers a unique opportunity to work in a supportive and diverse environment, where employees are valued for their contributions to the community. With a strong focus on employee development, this apprenticeship provides not only hands-on experience in horticulture and grounds maintenance but also a pathway to a Level 2 qualification, ensuring that you grow both personally and professionally. The council's commitment to empathy and sensitivity in its services makes it an excellent employer for those looking to make a meaningful impact in their local area.
Contact Details:
Sandwell Metropolitan Borough Council Recruitment Team
