At a Glance
- Tasks: Connect with residents and ensure vital safety inspections are completed in their homes.
- Company: Join Sandwell Council, a supportive and inclusive workplace dedicated to community impact.
- Benefits: Flexible working hours, development opportunities, and a chance to make a real difference.
- Other info: Opportunity for career growth while making a positive impact in local communities.
- Why this job: Be the vital link between residents and services, helping to keep homes safe and compliant.
- Qualifications: Experience in housing or customer service, strong communication skills, and a passion for helping others.
The predicted salary is between 24300 - 29700 £ per year.
Access Liaison Officer
Grade/Salary: Grade F
Contract Type: Permanent
Hours: 37 hours per week (Full Time)
Location: Operations and Development Centre, Roway Lane, Oldbury, West Midlands
Sandwell Council is seeking a proactive and customer-focused
Access Liaison Officer to join our Asset Management Maintenance Services team.
This is an exciting opportunity to play a key role in ensuring that essential safety inspections and compliance checks are carried out in our tenants' homes, helping us to meet our statutory responsibilities while delivering an excellent customer experience.
About the Role
As an Access Liaison Officer, you will act as the vital link between residents, contractors, trades teams and Council services.
You will work closely with customers to arrange access for important safety inspections including gas, electrical and fire safety checks, particularly supporting vulnerable residents and those with complex needs.
The role involves
- Building positive relationships with tenants and residents to facilitate property access.
- Supporting customers through the inspection and compliance process.
- Undertaking home visits to resolve access issues and prevent escalation.
- Serving legal notices and supporting legal processes where access has been repeatedly refused.
- Preparing and presenting evidence for legal proceedings and attending court when required.
- Supporting forced entry procedures and coordinating relevant officers and contractors.
- Maintaining accurate records and ensuring compliance with Council procedures.
- Monitoring and reporting information to support service performance and compliance targets.
- Working collaboratively with housing, maintenance, safeguarding and customer services teams.
About You
We are looking for an individual who is confident, organised and passionate about delivering excellent customer service.
You will ideally have
Essential Experience
- A minimum of three years' experience working within a housing, property, compliance or customer-facing environment.
- Experience of dealing directly with members of the public.
- Experience of maintaining administrative systems and accurate records.
- Experience of gathering, monitoring and reporting information and data.
- Experience of maintaining robust audit trails and documentation.
- Knowledge & Skills
- Understanding of property compliance, safety inspections and statutory requirements.
- Awareness of housing legislation and gas and electrical safety regulations.
- Good working knowledge of Microsoft Office applications including Word, Excel, Outlook and Power Point.
- Strong communication and interpersonal skills.
- The ability to build trust and confidence with customers from a wide range of backgrounds.
- Excellent organisational skills with the ability to manage competing priorities.
- The confidence to make sound decisions and act with authority when required.
- Additional Information
- Flexible approach to working hours is required to meet service needs.
- Ability to travel throughout the borough is essential.
- Significant customer contact and lone working may be required.
- The post holder will be expected to support the Council's safeguarding responsibilities.
Why Work for Sandwell Council?
At Sandwell Council, we are committed to creating a supportive and inclusive workplace where employees can thrive.
You will have access to development opportunities, flexible working arrangements and the chance to make a real difference to local communities.
Sandwell Council welcomes applications from Armed Forces veterans and values the transferable skills and experience they bring.
Under our Veterans' Guaranteed Interview Scheme, eligible veterans who demonstrate that they meet all the essential criteria for the role will be guaranteed an interview.
Please indicate in your application that you wish to be considered under the scheme.
#J-18808-Ljbffr
Access Liason Officer in Oldbury employer: Sandwell Metropolitan Borough Council
Sandwell Council offers a unique opportunity to work in a supportive and diverse environment, where employees are valued for their contributions to the community. With a strong focus on employee development, this apprenticeship provides not only hands-on experience in horticulture and grounds maintenance but also a pathway to a Level 2 qualification, ensuring that you grow both personally and professionally. The council's commitment to empathy and sensitivity in its services makes it an excellent employer for those looking to make a meaningful impact in their local area.
Contact Details:
Sandwell Metropolitan Borough Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Access Liason Officer in Oldbury
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Sandwell Metropolitan Borough Council, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Sandwell Metropolitan Borough Council and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Access Liason Officer in Oldbury
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Sandwell Metropolitan Borough Council and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Sandwell Metropolitan Borough Council
✨Get to Know Public Sector Values
Before your interview with Sandwell Metropolitan Borough Council, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Sandwell Metropolitan Borough Council.
