At a Glance
- Tasks: Manage income processes, ensuring accuracy and compliance while supporting vulnerable customers.
- Company: Join a supportive, forward-thinking team dedicated to positive outcomes for residents.
- Benefits: Flexible working hours, professional development, and a collaborative environment.
- Other info: Opportunity for growth and training in a dynamic, fast-paced setting.
- Why this job: Make a real impact in a role that values innovation and customer service.
- Qualifications: 2+ years in income management, strong analytical skills, and a customer-focused approach.
The predicted salary is between 30000 - 40000 £ per year.
As a Senior Income Officer, you will be responsible for delivering accurate, efficient and compliant income‑related processes that ensure customer accounts are managed effectively. The role involves working with a range of financial, administrative and performance‑based tasks, ensuring that information is processed correctly, cases are progressed appropriately and data is reliable and up to date. You will work closely with colleagues across the service, handling specialist tasks and ensuring that key processes run smoothly. The role requires strong attention to detail, confidence with data and systems, and the ability to manage a varied workload in a fast‑paced environment.
Key Responsibilities
- Maximising income collection
- Promoting a rent‑first, prevention‑focused approach
- Ensuring accurate, reliable and timely performance data
- Contributing to service improvements, digital development and process efficiency
- Working with internal and external partners to support vulnerable customers
- Ensuring legal and regulatory compliance across income processes
- Deliver accurate and compliant income‑related processes, ensuring cases are progressed appropriately
- Manage account terminations, credit accounts and Breathing Space notifications
- Produce high‑quality performance reports, scorecards and data analysis
- Assist with the arrears write‑off process, ensuring evidence and recommendations are robust
- Identify risks, trends and opportunities to support service improvement
- Contribute to policy development, process reviews and digital enhancements
- Work collaboratively with partners, stakeholders and other council services
- Support training and knowledge‑sharing within the team
Ideal Candidate
Are you an organised, detail‑driven professional with strong analytical skills, a passion for delivering a high‑quality service and supporting strong service performance? We are looking for a part time Senior Income Officer to play a key role in managing complex income‑related processes, supporting colleagues and compiling accurate, timely data that drives effective decision‑making.
Qualifications and Experience
- Minimum 2 years' experience in a rent arrears recovery or similar income management environment
- Detailed knowledge of income collection and arrears management
- Experience supporting customers with complex and multiple needs
- Understanding of welfare benefits, money advice and financial inclusion issues
- Experience of working to deadlines, prioritising and organising workloads
- Willing to undertake training in order to fulfil responsibilities of the post
- Literacy and Numeracy level 2 or equivalent
Skills & Attributes
- Highly organised, detail‑focused and confident managing complex processes
- Strong analytical, decision‑making and problem‑solving skills
- Excellent written communication and ability to produce clear, accurate reports
- Confident communicator, able to work effectively with colleagues, partners and customers
- Resilient, proactive and able to manage competing priorities
- Customer‑focused approach, with empathy and professionalism
- Comfortable working in a fast‑paced environment and adapting to change
- Ability to work flexibly, including evenings/weekends when required
Benefits
Why join our team? Working with us means being part of a supportive, forward‑thinking service that is committed to delivering positive outcomes for residents. You will be empowered to grow, develop and make a real impact. We value innovation, collaboration and a strong commitment to customer service and we're looking for someone who shares those values.
Income Officer in England employer: Sandwell Metropolitan Borough Council
Join our dynamic team as a Senior Income Officer, where you will thrive in a supportive and innovative work environment dedicated to making a positive impact on residents' lives. We offer opportunities for professional growth, a collaborative culture that values your contributions, and the chance to work on meaningful projects that enhance service delivery. With a focus on customer service excellence and continuous improvement, this role is perfect for detail-oriented individuals looking to advance their careers in a fast-paced setting.
Contact Details:
Sandwell Metropolitan Borough Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Income Officer in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Senior Income Officer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Make sure you can articulate how your experience aligns with their mission, especially around income collection and customer support. Practice common interview questions so you can showcase your analytical skills and attention to detail.
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications after a week or two. A quick email expressing your continued interest can set you apart from other candidates and show that you’re proactive about landing the job.
✨Tip Number 4
Use our website to apply directly for roles. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our supportive team focused on delivering positive outcomes for residents!
We think you need these skills to ace Income Officer in England
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in income management and customer service. We want to see how your skills align with the role of Senior Income Officer, so don’t hold back on showcasing your relevant achievements!
Showcase Your Attention to Detail:Since this role requires a strong focus on accuracy and compliance, be sure to emphasise your attention to detail in your application. Use specific examples from your past work where you’ve successfully managed complex processes or produced high-quality reports.
Demonstrate Your Analytical Skills:We’re looking for someone with strong analytical abilities, so include instances where you’ve used data to drive decision-making or improve processes. Highlight any experience you have with performance data and reporting to really make your application stand out.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Sandwell Metropolitan Borough Council
✨Know Your Numbers
As a Senior Income Officer, you'll be dealing with financial data daily. Brush up on your knowledge of income collection and arrears management. Be prepared to discuss specific examples from your past experience where you successfully maximised income collection or improved processes.
✨Showcase Your Attention to Detail
This role requires a strong focus on accuracy and compliance. During the interview, highlight instances where your attention to detail made a significant difference in your work. Bring along examples of reports or data analyses you've produced that demonstrate your meticulous nature.
✨Demonstrate Your Customer Focus
You'll need to support vulnerable customers, so it's crucial to show empathy and professionalism. Prepare to share stories about how you've helped customers with complex needs in the past. This will illustrate your customer-focused approach and ability to handle sensitive situations.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to manage competing priorities. Think of scenarios where you've had to juggle multiple tasks or adapt to changes quickly. Practising these responses will help you feel more confident during the interview.
